Jump to content
DarylGS

Installation on Windows 10 Not Working

Recommended Posts

I too have a problem getting this software installed.  It's downloaded, but when I click on the .exe file, it simply will not launch the setup.  I was hoping to get away from Adobe, but this is not looking good as an investment when you can't even do a simple installation of the product.

Win10,  Home Version 10.0.17763.475, 64-bit, 24 GB RAM, 

Share this post


Link to post
Share on other sites

Welcome to the forum DaryIGS :)

Have you tried right clicking the .exe and selecting 'Run As Administrator'? Have you tried restarting the machine and trying again? I'm sure we can get the app installed for you.

Thanks,
Leigh

Share this post


Link to post
Share on other sites

Nice suggestions Leigh.

This is not an Affinity issue it runs perfectly fine on both my new-er desktop any old MS Surface pro 3 with windows 10.  My suggestions would be to re-download the program, maybe it got interrupted?  Or  perhaps you do not have your .NET runtime set up correctly.  This was a good post to check for  .NET runtime errors

 

 

Share this post


Link to post
Share on other sites
Posted (edited)
On 5/21/2019 at 9:02 PM, Guyon said:

My suggestions would be to re-download the program, maybe it got interrupted?

My suggestion would be to check the integrity of the downloaded installer file before redownloading. To do this, right-click the installer file in an Explorer window and choose ‘Properties’. In the Properties dialog, go to the Digital Signatures tab and click on an entry in the signature list to highlight that entry. The ‘Details’ button will become enabled, and when you press it and wait for several seconds you will get a message telling you whether or not the digital signature is OK. If it’s not OK, or if the Digital Signatures tab is missing, you have a corrupt or incomplete download and you need to download a fresh copy of the installer file (and if it is OK, the problem lies elsewhere and there’s no point in downloading the installer file all over again).

Edited by Alfred
Added note about missing tab

Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iOS 12.4.1 (iPad Air 2)

Share this post


Link to post
Share on other sites

Thanks Leigh, Guyon and Alfred,

I  have discovered that I didn't allow the .exe file enough time to download. A pity there's not a 'time thingy' to indicate how long it is taking!

Thanks

John L

Share this post


Link to post
Share on other sites
15 hours ago, johnleftwich said:

Thanks Leigh, Guyon and Alfred,

I  have discovered that I didn't allow the .exe file enough time to download. A pity there's not a 'time thingy' to indicate how long it is taking!

What browser do you use? Both Firefox and Chrome let you know when the download is complete.


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

Share this post


Link to post
Share on other sites
1 hour ago, walt.farrell said:

What browser do you use? Both Firefox and Chrome let you know when the download is complete.

And edge. At least mine does

Share this post


Link to post
Share on other sites

Took Patrick's suggestion and reloaded the download file. I did check the File Properties and it seems to be the correct/full file: 351,704, 336 bytes. However, when I attempt installation, I still get the "incorrect Windows version" message. As I said before, my Win10 info is: Windows 10, Version 1511 (OS Build 10586.318)

Not sure what my next step should be.

Share this post


Link to post
Share on other sites
39 minutes ago, KLC1945 said:

Took Patrick's suggestion and reloaded the download file. I did check the File Properties and it seems to be the correct/full file: 351,704, 336 bytes. However, when I attempt installation, I still get the "incorrect Windows version" message. As I said before, my Win10 info is: Windows 10, Version 1511 (OS Build 10586.318)

Not sure what my next step should be.

Windows 10 1511 has been end-of-life and out of support since October 2017.  Only Windows 10 1803 and newer are still in support (excluding enterprise or education, where their support lifecycles are a bit longer).

I'm not sure why your machine hasn't updated to a newer version by itself, however you will need to update to a newer version of Windows 10.  I would try going to [Windows Settings > Update & Security] and clicking the 'Check for Updates' button.

Share this post


Link to post
Share on other sites
35 minutes ago, KLC1945 said:

As I said before, my Win10 info is: Windows 10, Version 1511 (OS Build 10586.318)

That's a very old version of Windows 10. Ideally you would let Win 10 update to the latest version.

But if you don't want to do that for some reason, I think you should at least install an up-to-date version of the .NET Framework, at least (I think) 4.7.2 as having a downlevel versio of .NET may be causing your problem. This Microsoft Support page may help.

If you press and hold the Windows key, then press R, you'll get a "run" box. In that box type %temp%\AffinitySetup and press enter. You'll get a File Explorer window for the directory containing the setup logs. Find the directory with the date/time that corresponds to your failed installation attempt, open it, and you'll find two files: Setup.log and SetupUI.log

One of them will have error messages relevant to your problem (possibly but not always flagged by the word Error), which may reveal what the issue is.

 


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

Share this post


Link to post
Share on other sites
52 minutes ago, KLC1945 said:

As I said before, my Win10 info is: Windows 10, Version 1511 (OS Build 10586.318)

That is below the minimum supported version of Windows 10 (which is 1607)

https://affinity.serif.com/photo/full-feature-list/ and https://affinity.serif.com/designer/full-feature-list/


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

Share this post


Link to post
Share on other sites
6 minutes ago, sitimms said:

I have version 1803 and its not working on mine

Have you checked the integrity of the download?

 


Alfred online2long.gif
Affinity Designer/Photo/Publisher 1.7.3.481 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.3.155 • Designer for iPad 1.7.3.1 • iOS 12.4.1 (iPad Air 2)

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.