stf Posted May 13, 2019 Share Posted May 13, 2019 That just doesn't make any sense. Only the size should change when doing that operation. Or there should at least be an option to keep the same resolution across all variants. Also the app is crashing everytime I click on exported DPI or user scale. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 13, 2019 Staff Share Posted May 13, 2019 Hi stf Could you please confirm the DPI of your document? I've tried to replicate your crashing in a sample document and I've been unable to replicate this so far. Does the app crash when you select either box, regardless of the slice - or is it slice specific? Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
stf Posted May 17, 2019 Author Share Posted May 17, 2019 I think it was originally 72dpi. I tried with other images (jpg, png both 8 and 32 bits) with the same result. The crash happens in both boxes, regardless of the slice. Here's a video: Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted May 17, 2019 Staff Share Posted May 17, 2019 Thanks for confirming, and for the video. I believe the exported sizes changing are due to the DPI of the document, if you set your document to 300DPI, then run the exporter, do the values remain the same? If so, please revert your document back to 72DPI, return to the export Persona and untick Embed Metadata. Does this still change your output size upon export? Could you please check for any related crash logs and attach them here? This should allow us to investigate your crashing further! You can find your crash logs by opening Applications > Utilities > Console Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
stf Posted May 20, 2019 Author Share Posted May 20, 2019 So the document was in 72dpi to begin with. I tried to change to 300dpi, then revert, but whatever the resolution the crash seem to happen anyways. Crash log attached. crash.txt Quote Link to comment Share on other sites More sharing options...
stf Posted May 20, 2019 Author Share Posted May 20, 2019 Also my initially comment was about the default behaviour - when exporting, the size of the image AND dpi are changed, and that's what I thought was wrong. On Android I'm used to change the size of exported images, not the pixel density. The official documentation only mentions sizes in pixels so I assume only the size should change by default: https://developer.android.com/training/multiscreen/screendensities (and I believe this is the same on iOS) Quote Link to comment Share on other sites More sharing options...
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