Beta update fails.....

[juliep]

Hi,

I am running Beta version 258 of Photo which I dled easily.

Every time there's a new beta version & I try to update to it, it fails straight away:

Then, upon clicking on 'update':

I get preparing for a couple of seconds, then:

I have tried this with the Beta version started & not started to the same end.

Do I need to uninstall the beta version?

I'm prompted to 'update' the beta version every time I start it.

I'm running Windows 7 64 bit.

Thanks

Julie.

 

[Mark Ingram]

Have you restarted the computer? You can try uninstalling the beta, and reinstalling it (normally an update should work).

[juliep]

Hi Mark,

Thanks for getting back to me. I have rebooted the laptop many times. I might try uninstalling the whole thing & then starting again with the current iteration of the Beta!

Thanks

Julie.

[juliep]

Yippeeeee. I'm now running 1.7.293! I had trouble uninstalling the first beta version. It got stuck somehow, so, when in doubt, reboot! I've rebooted again & it seems to have got rid of the 'mess' & now I've seamlessly installed the current one.

Thanks :-)

Julie.

[debraspicher]

Yeah I got access is denied message as well when trying to update. Afterwards, it was half-way installed/uninstalled? It wasn't in installed programs list, but the folder was still there. When trying to remove the folder to manually reinstall, trying to delete required administrator access (I hit "continue" for that), and it came up with another dialogue, permission is required, access is denied. Only thing I can think of is to restart, but I thought I would report in here in case others run into the same problem. Probably if I change to another folder name it will take. I didn't try that yet.