Jump to content
juliep

Beta update fails.....

Recommended Posts

Hi,

I am running Beta version 258 of Photo which I dled easily.

Every time there's a new beta version & I try to update to it, it fails straight away:

image.png.2e5808bbe4e93528f73b67595ce1bc95.png

Then, upon clicking on 'update':

I get preparing for a couple of seconds, then:

image.png.8c90f7b4b1c75007f83b0134d12c5103.png

I have tried this with the Beta version started & not started to the same end.

Do I need to uninstall the beta version?

I'm prompted to 'update' the beta version every time I start it.

I'm running Windows 7 64 bit.

Thanks

Julie.

 

Share this post


Link to post
Share on other sites

Hi Mark,

Thanks for getting back to me. I have rebooted the laptop many times. I might try uninstalling the whole thing & then starting again with the current iteration of the Beta!

Thanks

Julie.

Share this post


Link to post
Share on other sites

Yippeeeee. I'm now running 1.7.293! I had trouble uninstalling the first beta version. It got stuck somehow, so, when in doubt, reboot! I've rebooted again & it seems to have got rid of the 'mess' & now I've seamlessly installed the current one.

Thanks :-)

Julie.

Share this post


Link to post
Share on other sites

Yeah I got access is denied message as well when trying to update. Afterwards, it was half-way installed/uninstalled? It wasn't in installed programs list, but the folder was still there. When trying to remove the folder to manually reinstall, trying to delete required administrator access (I hit "continue" for that), and it came up with another dialogue, permission is required, access is denied. Only thing I can think of is to restart, but I thought I would report in here in case others run into the same problem. Probably if I change to another folder name it will take. I didn't try that yet.


Microsoft Windows 10 Home (Build 17763)
AMD Ryzen 5 2600X @ 3600Ghz; Mobo: Asus X470-PRO
16GB DDR4 (2400Mhz)
NVIDIA GeForce GTX 1060 6GB
Monitor 1: 4K @ 150%
Monitor 2: 1080p @ 100%

WACOM Intuos4 Large; X-rite i1Display Pro

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.