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crashing when trying to export

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Since the latest update, every time I try to export, Publisher crashes. I'm trying to export a flatten file. Both a partial, certain pages, export crashes and a full export. Any idea what's going on and how to fix it?

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I can confirm partially. Since .312 exporting a pdf is unconsistent. I have crashes, but sometimes it works. I just tried (pdf for export).


Primary: Windows 10 Pro 1903 / Intel Core i7-8750H @ 2.20 GHz / 32 GB RAM/ GTX 1050 Ti Max-Q
Secondary: os x mojave / imac 2017
A.Publisher 1.7.2.471
September 2019

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Is there anyway to undo the latest update so I can export again?

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Hi pdh,

Can you go to %AppData%/Affinity/Publisher/ and rename the '1.0 (Beta)' folder to something like '1.0 (Beta) Old' and then try exporting again please. If that works could you zip up and attach a copy of that folder for us please?

Thanks!

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That didn't work. It crashed even faster when I tried to merely select pdf.

It also now crashed when I tried to print. I hadn't tried that before.

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Then if you go back to that location delete the '1.0 (Beta)' folder and rename '1.0 (Beta) Old' to '1.0 (Beta)' it should return you do that point. Would you be able to zip up and attach that folder for us please?

Thanks

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where do I send the zipped file to?

I've sent it to affinity@serif.com

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Hi pdh,

Can you attach the file Sean requested, and if possible the file you are having issues exporting here and i'll take a look.

Thanks


Serif Europe Ltd. - www.serif.com

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I decided to try taking the file and software over to a Mac and trying to export it to a pdf. At first it seemed like it would work. It started the export, but at the very end it failed and gave me an error along the lines of this file could not be created.

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