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Hi. Spent the day exporting a PNG to the desktop but when I want to upload it to use it in a Photo Album programme it does not give the choice to upload it -it is separate on the desktop. It won't even save in a folder. Au secours. Jpegs no problem - just PNG's.

Au secours ! Llattif

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What OS (Mac, Windows)?

Which Affinity supplication?

What photo application, and how are you trying to upload it?


-- Walt

Windows 10 Home, version 1809, 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.6.5.123 and 1.7.0.331 Beta       / Affinity Designer 1.6..5.123 and 1.7.0.331 Beta    / Affinity Publisher 1.7.0.330 Beta

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I am saving it to the desktop - all is fine but when I try and call up the desktop content I get all the jpegs etc but it stays on the desktop.

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Maybe go to the desktop, double-click the .png and see what happens?


Affinity Photo/Affinity Designer | macOS 10.14 Mojave | MBP13 2013

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Thanks. It opens automatically in a programme called Photo where I can edit a bit but not save as a jpeg.

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4 hours ago, Llattif said:

I am saving it to the desktop - all is fine but when I try and call up the desktop content I get all the jpegs etc but it stays on the desktop.

Does anything on this PhotoBox Why Are My Photos Not Uploading? support page apply to your PNG files, like maybe they are too small or too large?


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.11.85 & Affinity Designer 1.6..4.45 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.1.1

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Thanks. Have checked and it is within all the limits. Have also checked all the other limits/rules and it fits all. The problem really is that I can get it to the desktop as a PNG but when I want to upload it to Photobox it will not upload directly and will not appear in the desktop folder - it stays on the desktop.

Apprecite your advice. Roger

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To me it sounds a bit like the combination Photobox + PNG is the problem and not AD +PNG. Or is it possible to upload PNG's created in other programs?

I have saved an image as a PNG in the Desktop folder. When i go to upload.photobox.com (is it the right site?) it recognises the image.

Screenshot 2019-05-11 at 08.14.53.png


Affinity Photo/Affinity Designer | macOS 10.14 Mojave | MBP13 2013

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Yes, it is that Photobox. Because I have cut out a circular photo and do not want a background it has to be exported as a PNG. That's fine. BUT it will not go to the Desktop folder but stays on the desktop from where it will not upload .... I know I'm repeating myself but that is the problem How can I get it to somewhere else ?

Really grateful to you.

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Make a folder in Pictures add the PNG to it and try uploading from there?

I've uploaded a PNG to Photobox, very straight forward, also try a different browser.


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo, Publisher Beta 1.7.0.140, Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Designer (ADe) Tutorials - Affinity Photo (APh) Tutorials Instagram & Flickr

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Thanks. I have tried that now but it just doesn't appear in the folder!

Where did you upload your PNG from? R

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Desktop but I'm on Mac so not really a comparable test. Not sure which browser you are using but I would use a different browser to eliminate browser issues. You could also upload the offending PNG I could try uploading to my Photobox, this would eliminate PNG file issue, i.e. corrupt file.


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo, Publisher Beta 1.7.0.140, Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Designer (ADe) Tutorials - Affinity Photo (APh) Tutorials Instagram & Flickr

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Hi. This is my png loaded from the desktop direct.

Dim I know but how do I use a different browser ?

Thanks R

babepng.png

babepng.png

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I'm also on Mac (with Safari). Even a PNG with transparency is recognized. Looks like it's Windows specific. No further recommendations from my side, I'm afraid. 


Affinity Photo/Affinity Designer | macOS 10.14 Mojave | MBP13 2013

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Yes, that file uploads fine from my desktop

1191669528_ScreenShot2019-05-11at13_57_21.png.a50da33ccec97f0143ba934b3e4215f8.png

I wonder if the file name is the issue, -I doubt it but just checking all options, when I downloaded it it was babepng.png.8953310e6fd4fd0cd884c32c0a22c9d.png. Make sure its just babe.png

Do you have show file extensions turned on from folder options so you can see the file extension? or do you just see babepng as the name and not babepng.png

 


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo, Publisher Beta 1.7.0.140, Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Designer (ADe) Tutorials - Affinity Photo (APh) Tutorials Instagram & Flickr

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4 hours ago, Llattif said:

Thanks anyway RNKLN

I get the same results as RNKLN (see screenshots below).

I’m not sure exactly what you mean by the following:

7 hours ago, Llattif said:

…The problem really is that I can get it to the desktop as a PNG but when I want to upload it to Photobox it will not upload directly and will not appear in the desktop folder - it stays on the desktop.

6 hours ago, Llattif said:

…BUT it will not go to the Desktop folder but stays on the desktop from where it will not upload .... I know I'm repeating myself but that is the problem How can I get it to somewhere else?

Are you able to navigate to the folder that contains the PNG files and view the PNG files in the normal Windows File Explorer (forgetting PhotoBox for the moment)?

I think it’s probably best if you upload some screenshots or a video demonstrating the problem, as that may help us better understand the problem and shed more light on the issue.

 

001.thumb.png.17b8310c5ebe0285c649f1f01453034d.png

 

002.thumb.png.52e6b2c8b2d3cb40af46476c380ad166.png

 

003.thumb.png.66194467cf6ae2da739b5c242fddc924.png

 

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The PNG file only comes as a file is to the desktop - not in the folder. Once it is on the desktop things (eg jpegs) can usually go onto the desktop and then are uploadable also from the desktop folder. My problem is that the PNG's export to the desktop screen but from there I can only open them in some other programmes such as 3D paint. They will not go anywhere else but the desktop and from there are not accessible to Photobox.

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13 minutes ago, Llattif said:

The PNG file only comes as a file is to the desktop - not in the folder. Once it is on the desktop things (eg jpegs) can usually go onto the desktop and then are uploadable also from the desktop folder. My problem is that the PNG's export to the desktop screen but from there I can only open them in some other programmes such as 3D paint. They will not go anywhere else but the desktop and from there are not accessible to Photobox.

It still is not clear what you mean from the way you are describing this. You can save files to any folder you want that you have write privileges for, or move or copy them among different folders. This has nothing to do with PhotoBox, or with the Affinity apps in particular. These are basic functions provided by the OS, so if you don't understand how to do that, you need to learn how your OS works in that respect.

Regardless, as has been suggested it would help a lot if you uploaded some screenshots to this forum, change browsers & see if you can upload your PNG's to PhotoBox using that browser, try uploading PNG's from another source, & so on. Otherwise, we will just keep going in circles because there is not enough info to work with.


Affinity Photo 1.6.7 & Affinity Designer 1.6.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.6.11.85 & Affinity Designer 1.6..4.45 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.1.1

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Me again. I really appreciate everybodys' efforts. I understand your points and will do some basic stuff before I resubmit! Meanwhile - thanks.

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This discussion sounds strange – like "png stays in desktop but does not appear in desktop folder" – is the desktop folder as a mac user would understand it? That is, contents of the desktop show in a folder "Desktop" in user's home directory?

If the pgn just refuses to upload I would assume there is some incompatibility between AP png and Photobox. Try to resave using other application.

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