Llattif Posted May 10, 2019 Posted May 10, 2019 Hi. Spent the day exporting a PNG to the desktop but when I want to upload it to use it in a Photo Album programme it does not give the choice to upload it -it is separate on the desktop. It won't even save in a folder. Au secours. Jpegs no problem - just PNG's. Au secours ! Llattif Quote
walt.farrell Posted May 10, 2019 Posted May 10, 2019 What OS (Mac, Windows)? Which Affinity supplication? What photo application, and how are you trying to upload it? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Llattif Posted May 10, 2019 Author Posted May 10, 2019 Hi Walt. Desktop Windows. Affinity Photo. Trying to upload to Photobox. Roger Quote
Llattif Posted May 10, 2019 Author Posted May 10, 2019 I am saving it to the desktop - all is fine but when I try and call up the desktop content I get all the jpegs etc but it stays on the desktop. Quote
RNKLN Posted May 10, 2019 Posted May 10, 2019 Maybe go to the desktop, double-click the .png and see what happens? Quote Affinity Photo - Affinity Designer - Affinity Publisher | macOS Sonoma (14.5) on 16GB MBP14 2021 with 2.5.X versions
Llattif Posted May 10, 2019 Author Posted May 10, 2019 Thanks. It opens automatically in a programme called Photo where I can edit a bit but not save as a jpeg. Quote
R C-R Posted May 10, 2019 Posted May 10, 2019 4 hours ago, Llattif said: I am saving it to the desktop - all is fine but when I try and call up the desktop content I get all the jpegs etc but it stays on the desktop. Does anything on this PhotoBox Why Are My Photos Not Uploading? support page apply to your PNG files, like maybe they are too small or too large? Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Llattif Posted May 11, 2019 Author Posted May 11, 2019 Thanks. Have checked and it is within all the limits. Have also checked all the other limits/rules and it fits all. The problem really is that I can get it to the desktop as a PNG but when I want to upload it to Photobox it will not upload directly and will not appear in the desktop folder - it stays on the desktop. Apprecite your advice. Roger Quote
RNKLN Posted May 11, 2019 Posted May 11, 2019 To me it sounds a bit like the combination Photobox + PNG is the problem and not AD +PNG. Or is it possible to upload PNG's created in other programs? I have saved an image as a PNG in the Desktop folder. When i go to upload.photobox.com (is it the right site?) it recognises the image. Quote Affinity Photo - Affinity Designer - Affinity Publisher | macOS Sonoma (14.5) on 16GB MBP14 2021 with 2.5.X versions
Llattif Posted May 11, 2019 Author Posted May 11, 2019 Yes, it is that Photobox. Because I have cut out a circular photo and do not want a background it has to be exported as a PNG. That's fine. BUT it will not go to the Desktop folder but stays on the desktop from where it will not upload .... I know I'm repeating myself but that is the problem How can I get it to somewhere else ? Really grateful to you. Quote
firstdefence Posted May 11, 2019 Posted May 11, 2019 Make a folder in Pictures add the PNG to it and try uploading from there? I've uploaded a PNG to Photobox, very straight forward, also try a different browser. Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions
Llattif Posted May 11, 2019 Author Posted May 11, 2019 Thanks. I have tried that now but it just doesn't appear in the folder! Where did you upload your PNG from? R Quote
firstdefence Posted May 11, 2019 Posted May 11, 2019 Desktop but I'm on Mac so not really a comparable test. Not sure which browser you are using but I would use a different browser to eliminate browser issues. You could also upload the offending PNG I could try uploading to my Photobox, this would eliminate PNG file issue, i.e. corrupt file. Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions
Llattif Posted May 11, 2019 Author Posted May 11, 2019 Hi. This is my png loaded from the desktop direct. Dim I know but how do I use a different browser ? Thanks R Quote
RNKLN Posted May 11, 2019 Posted May 11, 2019 I'm also on Mac (with Safari). Even a PNG with transparency is recognized. Looks like it's Windows specific. No further recommendations from my side, I'm afraid. Quote Affinity Photo - Affinity Designer - Affinity Publisher | macOS Sonoma (14.5) on 16GB MBP14 2021 with 2.5.X versions
firstdefence Posted May 11, 2019 Posted May 11, 2019 Yes, that file uploads fine from my desktop I wonder if the file name is the issue, -I doubt it but just checking all options, when I downloaded it it was babepng.png.8953310e6fd4fd0cd884c32c0a22c9d.png. Make sure its just babe.png Do you have show file extensions turned on from folder options so you can see the file extension? or do you just see babepng as the name and not babepng.png Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions
- S - Posted May 11, 2019 Posted May 11, 2019 4 hours ago, Llattif said: Thanks anyway RNKLN I get the same results as RNKLN (see screenshots below). I’m not sure exactly what you mean by the following: 7 hours ago, Llattif said: …The problem really is that I can get it to the desktop as a PNG but when I want to upload it to Photobox it will not upload directly and will not appear in the desktop folder - it stays on the desktop. 6 hours ago, Llattif said: …BUT it will not go to the Desktop folder but stays on the desktop from where it will not upload .... I know I'm repeating myself but that is the problem How can I get it to somewhere else? Are you able to navigate to the folder that contains the PNG files and view the PNG files in the normal Windows File Explorer (forgetting PhotoBox for the moment)? I think it’s probably best if you upload some screenshots or a video demonstrating the problem, as that may help us better understand the problem and shed more light on the issue. firstdefence 1 Quote
Llattif Posted May 11, 2019 Author Posted May 11, 2019 The PNG file only comes as a file is to the desktop - not in the folder. Once it is on the desktop things (eg jpegs) can usually go onto the desktop and then are uploadable also from the desktop folder. My problem is that the PNG's export to the desktop screen but from there I can only open them in some other programmes such as 3D paint. They will not go anywhere else but the desktop and from there are not accessible to Photobox. Quote
Llattif Posted May 11, 2019 Author Posted May 11, 2019 I think the videoing and uploading may be a step to far for me !! Quote
R C-R Posted May 11, 2019 Posted May 11, 2019 13 minutes ago, Llattif said: The PNG file only comes as a file is to the desktop - not in the folder. Once it is on the desktop things (eg jpegs) can usually go onto the desktop and then are uploadable also from the desktop folder. My problem is that the PNG's export to the desktop screen but from there I can only open them in some other programmes such as 3D paint. They will not go anywhere else but the desktop and from there are not accessible to Photobox. It still is not clear what you mean from the way you are describing this. You can save files to any folder you want that you have write privileges for, or move or copy them among different folders. This has nothing to do with PhotoBox, or with the Affinity apps in particular. These are basic functions provided by the OS, so if you don't understand how to do that, you need to learn how your OS works in that respect. Regardless, as has been suggested it would help a lot if you uploaded some screenshots to this forum, change browsers & see if you can upload your PNG's to PhotoBox using that browser, try uploading PNG's from another source, & so on. Otherwise, we will just keep going in circles because there is not enough info to work with. Quote All 3 1.10.8, & all 3 V2.5.7 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Llattif Posted May 11, 2019 Author Posted May 11, 2019 Me again. I really appreciate everybodys' efforts. I understand your points and will do some basic stuff before I resubmit! Meanwhile - thanks. Quote
Fixx Posted May 11, 2019 Posted May 11, 2019 This discussion sounds strange – like "png stays in desktop but does not appear in desktop folder" – is the desktop folder as a mac user would understand it? That is, contents of the desktop show in a folder "Desktop" in user's home directory? If the pgn just refuses to upload I would assume there is some incompatibility between AP png and Photobox. Try to resave using other application. Quote
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