sery Posted May 8, 2019 Posted May 8, 2019 exactly I cannot open any photo. when I clicked import from photos, I cannot see anything even though I have lots of photo in my camera roll. and also it always show me a failed message. I really want to fix this problem.
Staff Lee D Posted May 8, 2019 Staff Posted May 8, 2019 Can you see the photo when you just use the Photos app? Try moving the image to a cloud service and then try importing. If the file was an .HEIC, this would produce a similar message as we don't currently support .HEIC images.
sery Posted May 8, 2019 Author Posted May 8, 2019 I already tried to changed format of file. now my file is JPG.
Paul Mudditt Posted May 8, 2019 Posted May 8, 2019 2 minutes ago, sery said: I already tried to changed format of file. now my file is JPG. Have you tried closing all apps down and doing a doing a restart on your iPad, press home AND power button together continuously until you see the Apple Logo or see this article. https://support.apple.com/en-gb/HT201559 My Affinity Devices Affinity Photo, Designer, Publisher 2.6.5 Beta on M1 iPad Pro 11” using iPadOS 26.1 Beta Affinity Photo, Designer, Publisher 1.10 and 2.6.4 Beta on M1 Mac Mini 16GB 1TB using macOS Tahoe 26 Beta Affinity Photo, Designer, Publisher 1.10 and 2.6.4 Beta on Fujitsu Celsius W410 32GB 1TB using Windows 10 Pro. My Fan based Affinity Support Groups on Facebook https://www.facebook.com/groups/AffinityForiPad (Affinity for iPad Users Group) https://www.facebook.com/groups/AffinityPhoto/ (Affinity for Desktop Users Group) https://www.facebook.com/groups/affinityphotoastrophotography (Affinity Astrophotography Users Group) The hardest link to find https://affinity.help Mud’s Macros Library:- https://forum.affinity.serif.com/index.php?/topic/156842-muds-macros-v11-library-content-aware-move-added/
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