herrpedro Posted May 1, 2019 Share Posted May 1, 2019 Hi all, i started to open a small psb (because the other i'll have to open are 20gb) and i'm waiting for 30m now. i dont know if or how you can help me but here goes: my settings: started at 09h42m. grabbed memory and seems like writing on c drive. my v drive is a ssd and has the memoryswap and i can see no action there by 09h47m still consistent by 10h00 the memory usage lowers a lot by 10h10 goes up a bit now it is 10h15m and the memory is at 8.5gb dont know if this speed is normal but i was not expecting to wait half hour (so far) for this. i'll be back to the pc in an hour or so and see how it goes but it is bothering me because i have 5 psb files to merge thank you for your help and time. Rui Pedro www.panoramapalace.com Quote Link to comment Share on other sites More sharing options...
herrpedro Posted May 1, 2019 Author Share Posted May 1, 2019 dont know at what time this happened since i've been away but it ended like this Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted May 2, 2019 Staff Share Posted May 2, 2019 Hi herrpedro, I'm sending you a link to our DropBox via PM to upload your .PSB file so I can do some testing. Can you also upload to Dropbox the .DMP file from the following location so I can look at the crash, it will need to be the one with the date and time of the crash shown in your screenshot. 1, Windows + R (Windows Run) 2, Copy and Paste: %AppData%\Affinity\Photo\1.0\CrashReports 3, Press Enter Quote Link to comment Share on other sites More sharing options...
herrpedro Posted May 2, 2019 Author Share Posted May 2, 2019 Hi Lee, Thank you for your reply I received your message and will share the file later at night I submitted both dumps i got with this file using the AP dump that appears after i close that dialog so you should have access to it already See you later. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted May 2, 2019 Staff Share Posted May 2, 2019 If you can send grab them from the CrashReport folder that will be quicker as the ones submitted by the crash reports go to another system. Quote Link to comment Share on other sites More sharing options...
herrpedro Posted May 2, 2019 Author Share Posted May 2, 2019 sorry, i'm sending you as 12gb file (has the same outcome) and the report in dropbox since i deleted the other one thanks Quote Link to comment Share on other sites More sharing options...
firstdefence Posted May 3, 2019 Share Posted May 3, 2019 Just out of curiosity in the performance settings change the renderer: to OpenGL and try to open the small 5.6GB file. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
herrpedro Posted May 4, 2019 Author Share Posted May 4, 2019 On 5/3/2019 at 7:38 AM, firstdefence said: Just out of curiosity in the performance settings change the renderer: to OpenGL and try to open the small 5.6GB file. Hi, thank you for your reply i changed it to "warp" (its the only other option i have other than the graphics card). i was watching for like 20 minutes or so and when i got back the monitor was off and the pc was on (i dont have sleep or monitor sleep enabled) so i guess the graphics card had some kind of exception too. Had to turn off the pc on the switch and back on I didn't have the 5.6gb at the time so i opened a 12gb psb i had. I just rebuilt the 5.6gb one and i'll give it a go. Quote Link to comment Share on other sites More sharing options...
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