So frustrated with installing Affinity Designer?

[universa]

Hello trying to install Affinity Designer which worked before
then it got an update and now doesn't work at all, the setup keeps failing I have a WinFails 7 64 bit os
with WinFails 7 64 bit version of AD.

What the actual crap is going on here, I got that setup files you are probably going to request :

Thanks for any help obviously.

 

 

 

 

 

 

[- S -]

Do you know of a reason why the contents of the C:\Windows\Installer directory may have been modified/deleted?  I.E. Manually deleting the files there to save space on an SSD, or maybe a third-party file/registry cleaning program deleting files there?

If you go to that directory by pasting C:\Windows\Installer in the Windows File Explorer address bar and hovering the mouse cursor over the msi files, is there an msi file for Affinity Designer there?

 

[stokerg]

Hi xrosax and Welcome to the Forums,

This is the error in the log files: The older version of Affinity Designer cannot be removed.  Contact your technical support group.

As @- S - has helpfully pointed out, this normally happens when a system cleanup utility removed our MSI file that we use.

If you can download and run this from Microsoft:

https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

When asked for a Product code enter:

9CD72A9C-EE14-4A4F-AE4D-1824474C6672

Once thats removed, rerun our update which you can download separately from here:

https://store.serif.com/update/windows/designer/1/

And it should then install without issue  

I've also edited your post and removed the log files as they contain your product key

[universa]

Thank you so much I managed to use that tool and sort it out! ,

Blimey I'll remember that utility in the future.