walt.farrell Posted April 5, 2019 Share Posted April 5, 2019 I had Designer .284 open with several files this morning, one of them an unsaved new file. I clicked X on the Window bar to close the application, and was prompted to save the various files. When it came to the last one, the workarea on the screen was blank, though the Layer panel had the proper information. I got the prompt, but none of the buttons (Yes, No, Cancel) would do anything, and the UI was unresponsive. I created a .dmp file and will upload it if one of the Serif staff provides an upload link. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 9, 2019 Staff Share Posted April 9, 2019 Hi @walt.farrell, Can you constantly replicate this? or as it just a one-off? Thanks, Gabe. Link to comment Share on other sites More sharing options...
walt.farrell Posted April 9, 2019 Author Share Posted April 9, 2019 1 hour ago, GabrielM said: Can you constantly replicate this? or as it just a one-off? It's only happened once, Gabe. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 9, 2019 Staff Share Posted April 9, 2019 In the beta cycle, we collect crash reports by default. I would not be too worried if it was just a one-off. Thanks for letting us know though Link to comment Share on other sites More sharing options...
walt.farrell Posted April 9, 2019 Author Share Posted April 9, 2019 4 hours ago, GabrielM said: In the beta cycle, we collect crash reports by default. I would not be too worried if it was just a one-off. Thanks for letting us know though OK. I'm not sure you would have gotten a crash report for this, though. Do you get them one a user manually "ends" the task using the Windows Task Manager, or tells the Task Manager to create a .dmp file? (In any case, I won't worry about it as a one-off; just curious how the crash reporting works.) -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 10, 2019 Staff Share Posted April 10, 2019 If you manually terminate it, it won't have a crash report sent. If, however, it crashes on its own, it should be picked up by the crash watchdog and automatically sent over. Link to comment Share on other sites More sharing options...
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