mmdp Posted April 3, 2019 Share Posted April 3, 2019 Hi, I had the previous version working fine, now I can´t install this new one, when I try to install a wondow shoes up saying "supported windows version not found". Thanks in advance Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 3, 2019 Staff Share Posted April 3, 2019 @mmdp Welcome to the Serif Affinity forums We have recently increased the minimum Windows to version. From the opening post in this thread Quote Requirements: 64 Bit Win 7 SP1 / Win 8.1 / Win 10 (>=1607) Please can you tell me what version of Windows you are running? Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
mmdp Posted April 3, 2019 Author Share Posted April 3, 2019 Hi Patrick, I've got a 64 bit win 10 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 3, 2019 Staff Share Posted April 3, 2019 Hi I have split your reply into a new thread. I the About box for Windows (click the Windows logo bottom left and type "About") what Windows 10 Version are you using please mine says " Edition Windows 10 Pro Version 1809 If yours is less than Version 1607 you will need to update/patch your Windows 10 before you can install our software. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
chaylock Posted April 3, 2019 Share Posted April 3, 2019 I'm having the same or a similar problem. I can't install the update, or even the full beta. Yes I've restarted. I have 1809 windows, and I've been running Publisher Beta for a while. I need this program! Any help would be appreciated. The notification is attached herein. Link to comment Share on other sites More sharing options...
revbobuk Posted April 4, 2019 Share Posted April 4, 2019 Also can't install new version. Running Win 10 64-bit build 1803, and I note that I can't now uninstall, as Affinity doesn't appear in the list of programs. I've attached setupui.log, but it tells me nothing! SetupUI.log Link to comment Share on other sites More sharing options...
walt.farrell Posted April 4, 2019 Share Posted April 4, 2019 42 minutes ago, revbobuk said: Also can't install new version. Running Win 10 64-bit build 1803, and I note that I can't now uninstall, as Affinity doesn't appear in the list of programs. I've attached setupui.log, but it tells me nothing! It tells me that you should try this: reboot, and then right-click on the installer .exe file and choose "Run as administrator". stokerg 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
revbobuk Posted April 4, 2019 Share Posted April 4, 2019 Tried that - thanks for the suggestion - but same result. In case the log file changed, here it is again... Trying again, but this time emptying the 'Temp' folder beforehand - that also has same result. SetupUI.log Link to comment Share on other sites More sharing options...
Staff Jon P Posted April 4, 2019 Staff Share Posted April 4, 2019 Hi @revbobuk, The log shows that it is failing to write into the install directory: Quote The installer has insufficient privileges to access this directory: C:\Program Files\Affinity\Publisher Public Beta. The installation cannot continue. Log on as administrator or contact your system administrator. This is why Walt asked you to restart/run as admin as it can often resolve these types of issues. Are you the only user on your machine? Are you able to navigate to and delete this directory manually? Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
revbobuk Posted April 4, 2019 Share Posted April 4, 2019 Don't quite understand this - I'm the only user on the machine, and am an administrative user. And I can't delete the install directory! [And after another restart, this time it works fine. It's a black art!] Thanks for the help! Link to comment Share on other sites More sharing options...
chaylock Posted April 4, 2019 Share Posted April 4, 2019 THANK-YOU! Another restart and another attempt to install as admin, and I'm back to work! Link to comment Share on other sites More sharing options...
mmdp Posted April 10, 2019 Author Share Posted April 10, 2019 Hi @Patrick Connor, during the weekend I've re-installed my windows and everything went back to normal. Thank you for your help. Patrick Connor 1 Link to comment Share on other sites More sharing options...
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