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Cannot install Publisher Public Beta - 1.7.0.283 (split)

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Hi, I had the previous version working fine, now I can´t install this new one, when I try to install a wondow shoes up saying "supported windows version not found".

Thanks in advance

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@mmdp

Welcome to the Serif Affinity forums :) 

We have recently increased the minimum Windows to version. From the opening post in this thread

Quote

Requirements: 64 Bit Win 7 SP1 / Win 8.1 / Win 10  (>=1607)

Please can you tell me what version of Windows you are running?


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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Hi I have split your reply into a new thread. 

I the About box for Windows (click the Windows logo bottom left and type "About") what Windows 10 Version are you using please mine says "

Edition     Windows 10 Pro
Version    1809

If yours is less than Version 1607 you will need to update/patch your Windows 10 before you can install our software.


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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I'm having the same or a similar problem. I can't install the update, or even the full beta. Yes I've restarted. I have 1809 windows, and I've been running Publisher Beta for a while. I need this program! Any help would be appreciated. The notification is attached herein.

publisherfail.jpg

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Also can't install new version. Running Win 10 64-bit build 1803, and I note that I can't now uninstall, as Affinity doesn't appear in the list of programs. I've attached setupui.log, but it tells me nothing!

SetupUI.log

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42 minutes ago, revbobuk said:

Also can't install new version. Running Win 10 64-bit build 1803, and I note that I can't now uninstall, as Affinity doesn't appear in the list of programs. I've attached setupui.log, but it tells me nothing!

It tells me that you should try this: reboot, and then right-click on the installer .exe file and choose "Run as administrator".


-- Walt

Windows 10 Home, version 1903 (18362.356), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.3.481 and 1.8.0.486 Beta   / Affinity Designer 1.7.3.481 and 1.8.0.486 Beta  / Affinity Publisher 1.7.3.481 and 1.7.3.475 Beta

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Tried that - thanks for the suggestion - but same result. In case the log file changed, here it is again...

Trying again, but this time emptying the 'Temp' folder beforehand - that also has same result.

SetupUI.log

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Hi @revbobuk,

The log shows that it is failing to write into the install directory:

Quote

The installer has insufficient privileges to access this directory: C:\Program Files\Affinity\Publisher Public Beta.  The installation cannot continue.  Log on as administrator or contact your system administrator.

This is why Walt asked you to restart/run as admin as it can often resolve these types of issues. Are you the only user on your machine? Are you able to navigate to and delete this directory manually?

Thanks


Serif Europe Ltd. - www.serif.com

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Don't quite understand this - I'm the only user on the machine, and am an administrative user. And I can't delete the install directory! 

[And after another restart, this time it works fine. It's a black art!]

Thanks for the help!

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