Jump to content

Recommended Posts

Hi ElShawnee,

 

This might be a silly question, but you aren't possibly running both the Mac App Store version and the Beta version are you? Is it possible that you added the palettes in one and not the other and you're looking at the wrong one? Failing that, have you possibly reset them by either pressing 'Reset Fills' in the preferences dialog or started the application with Ctrl held down and chose to delete them?

 

Sorry if they sound silly, but they're the obvious things to check first :)

Matt

Share this post


Link to post
Share on other sites

No, it is the version purchased from Mac App Store.  So, it might perhaps be prudent of me to export as a backup, or add them as system palette.  My system palettes are still in drop down menu.

Share this post


Link to post
Share on other sites

You have probably added them as Document palettes. Since you may be working on a different document, they don't appear there which is expected. Check out one document that you are absolutely sure you have used those palletes. They are eventually still there. Then you can export them and re-import again as Application or System palettes to have them available permanently when you run the program.

Share this post


Link to post
Share on other sites

Was looking to see if this had occurred to anyone else as I just had the same happening here. All custom colour palettes, styles, brushes. All gone. 

 

It did crash on me yesterday, Designer, and after restart all was gone. Is there nowhere AD saves this info somewhere? There's quite a lot I've lost that I use a lot on projects.

 

 

Thanks,

 

 

Bert

 

Share this post


Link to post
Share on other sites

@BertD, more info would help:

 

• Are you on Mac or Windows?

• Do you have both the retail & beta versions?

• Have you done any of the resets mentioned above?

• What is your backup strategy?

Share this post


Link to post
Share on other sites

It happened under OS X El Capitan, retail version only as I never run betas need to get work done! Backup strategy? Daily backups but if I don't know where to look I can't restore. Surely AD stores this somewhere?

 

 

Share this post


Link to post
Share on other sites
14 minutes ago, BertD said:

Surely AD stores this somewhere?

You could try ~/Library/Containers/com.seriflabs.affinitydesigner/Data/Library/Application Support (where the tilde represents your user home folder). I think everything is stored either in the User subfolder or the two files, preferences.dat & shortcuts.affshortcuts.

 

I have no idea if restoring all these items from a backup at once will reintroduce any problems that resulted in the crash, or if they have dependencies that would cause problems if restored one at a time.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.