totalsurf Posted March 28, 2019 Share Posted March 28, 2019 Hi, I am fairly new to Affinity photo, but even though, I am pretty sure this isn't something I am doing wrong but a bug... When I print a file to ANY printer including PDF using the official Adobe Acrobat 9 Pro drivers, a text box on my document is printing with a roughly 25% transparent fill which is NOT there in the file from what I can see. I have attached the PDF version of the file so you can see the error and also the original afphoto file in case anyone can help! This is a show stopper for me as it means I can't print ANYTHING designed in this software ATM, so I would be grateful if anyone can help. Thanks. BG error.afphoto BG error.pdf Quote Link to comment Share on other sites More sharing options...
totalsurf Posted March 28, 2019 Author Share Posted March 28, 2019 Further investigation shows that it is the outer shadow effect which is causing this background. If I turn that off, there is no background fill of any kind, but as soon as I turn it on, it breaks it again. Do Serif pickup and fix bugs from this forum, seems a pretty serious one to me? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted March 28, 2019 Staff Share Posted March 28, 2019 Hi totalsurf, Welcome to the forums. Not having the issue here, using both save to PDF option on the Print window and printing. Once the PDF is open if the text is selected you get a similar selected box, clicking will deselect. I also tested exporting to PDF using File > Export > PDF, again no issues. Quote Link to comment Share on other sites More sharing options...
totalsurf Posted March 28, 2019 Author Share Posted March 28, 2019 Hmm, thanks. I wonder why I am getting it then?!? If I do an EXPORT, I don't get the background at all, but if I use print to ANYTHING it shows it - whether this is my canon inkjet or direct to a PDF. i see you're on a MAC though and I am on Windows 10 (should have mentioned that), so that may be the difference. Is there an official way to get support from Affinity on this? Quote Link to comment Share on other sites More sharing options...
carl123 Posted March 28, 2019 Share Posted March 28, 2019 Your document's colour format is CMYK, change it to RGB (8 bit) and it prints correctly Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
totalsurf Posted March 28, 2019 Author Share Posted March 28, 2019 Hi Carl, Thanks, but as it's for print, CMYK is correct, RGB is for screens only. Thanks. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2019 Share Posted March 28, 2019 I can confirm the problem printing to a PDF on Windows, from Photo 1.6.5.135. It also happens with Photo beta 1.7.0.258. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
totalsurf Posted March 28, 2019 Author Share Posted March 28, 2019 Thanks Walt, I am glad it's not just me! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2019 Share Posted March 28, 2019 I can also confirm that it works properly if Exported to PDF, rather than printing to PDF (I used Microsoft's Print to PDF). My guess is that Print to PDF (on Windows) is not expecting CMYK data. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
totalsurf Posted March 28, 2019 Author Share Posted March 28, 2019 thanks again. I'm using Acrobat Pro 9 which DEF supports CMYK and it also does it to a real printer as well, that's how I first spotted the problem. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28, 2019 Share Posted March 28, 2019 1 minute ago, totalsurf said: thanks again. I'm using Acrobat Pro 9 which DEF supports CMYK and it also does it to a real printer as well, that's how I first spotted the problem. Are you sure that your real printer expects CMYK? Most home printers expect RGB data as input, and do the conversion either in the driver or in the printer itself. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
totalsurf Posted March 28, 2019 Author Share Posted March 28, 2019 that I may be wrong on, but I know I can print from Photoshop without this issue. Quote Link to comment Share on other sites More sharing options...
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