wilson3531 Posted March 23, 2019 Posted March 23, 2019 Tried multiple times to install the beta program and constantly says "setup failed". Running an Windows 10, AMD Threadripper Gen 2 PC with AMD Radeon 580 graphics card, 4k Acer Monitor. I have turned off virus protection, etc. Not sure why this is happening, no problems installing any other programs.
walt.farrell Posted March 23, 2019 Posted March 23, 2019 Welcome to the Serif Affinity forums! What release of the beta are you trying to install? The latest is 1.7.0.270 from here. What version of Windows 10 are you running? Do you have other Affinity programs installed (if so which ones and which versions), or is this your first? A couple of general things to try: Reboot. If that doesn't let it work, then Right-click on the executable, select Run as Administrator. If those don't work, you can find setup logs by pressing the Windows key + R, then entering %Temp%\AffinitySetup which should give you the setup log folder. The newest subdirectory will have two files Setup.log and SetupUI.log. Searching for the word Error should locate the problem. Jon P 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
emmrecs01 Posted March 23, 2019 Posted March 23, 2019 Just to add to what @walt.farrell wrote: You are running a 64 bit version of Win 10? Jeff Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
walt.farrell Posted March 23, 2019 Posted March 23, 2019 Good question. I just assumed no one would run a 32-bit version of Windows on a Threadripper -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Staff Jon P Posted March 28, 2019 Staff Posted March 28, 2019 Hi, If you are still getting this problem then please follow Walts steps and attach the log files and we can take a look into this. Thanks! Serif Europe Ltd. - www.serif.com
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