VolkerMB Posted March 22, 2019 Share Posted March 22, 2019 Hi there! I'm not sure whether this is a general bug or limited to the computers at our office: Whenever I try to undock the paragraph panel Publisher crashes without notification and has to be killed via the Windows task manager. Interestingly it does not crash if I try to undock any other panel (e.g. character or layer panel). Additionally it only happens on Win-10-machines in our office. All Win-8.1-machines are not affected. Initially we blamed the graphics driver, but after having removed the drivers completely and installed them afresh, we come to the conclusion that Publisher might be the cause as the problem persists. The problem is not limited to a specific document but happens with all existing and new documents. Windows 10 (10.0.17134), 64 Bit Nvidia GeForce 940MX (driver version 25.21.14.1935) Best, Volker Link to comment Share on other sites More sharing options...
dominik Posted March 22, 2019 Share Posted March 22, 2019 51 minutes ago, VolkerMB said: I'm not sure whether this is a general bug or limited to the computers at our office: Hi @VolkerMB, I just tried this with the latest version (270) with language set to English and to German. I cannot reproduce this. It simply works There must be more to this. d. Affinity Designer 1 & 2 | Affinity Photo 1 & 2 | Affinity Publisher 1 & 2 Affinity Designer 2 for iPad | Affinity Photo 2 for iPad | Affinity Publisher 2 for iPad Windows 11 64-bit - Core i7 - 16GB - Intel HD Graphics 4600 & NVIDIA GeForce GTX 960M iPad pro 9.7" + Apple Pencil Link to comment Share on other sites More sharing options...
VolkerMB Posted March 23, 2019 Author Share Posted March 23, 2019 Hi there! I did some more testing and it has become clear, that the problem is most probably related to the localisation of Publisher: The crash does not happen when the Publisher-UI is set to English (UK). If it is set to any other language Publisher crashes (at least on our mashines here). Best, Volker Link to comment Share on other sites More sharing options...
dominik Posted March 23, 2019 Share Posted March 23, 2019 1 hour ago, VolkerMB said: I did some more testing and it has become clear, that the problem is most probably related to the localisation of Publisher: The crash does not happen when the Publisher-UI is set to English (UK). If it is set to any other language Publisher crashes (at least on our mashines here). I, too, did some more testing. E.g. with different rendering settings (also an NVIDIA GeForce chip, just a little older) and different things visible (guides, grid, etc.), all in german language. I was not able to make APub crash. Could you by any chance try if this happens in Designer, too? d. Affinity Designer 1 & 2 | Affinity Photo 1 & 2 | Affinity Publisher 1 & 2 Affinity Designer 2 for iPad | Affinity Photo 2 for iPad | Affinity Publisher 2 for iPad Windows 11 64-bit - Core i7 - 16GB - Intel HD Graphics 4600 & NVIDIA GeForce GTX 960M iPad pro 9.7" + Apple Pencil Link to comment Share on other sites More sharing options...
VolkerMB Posted March 23, 2019 Author Share Posted March 23, 2019 Hi Dominik, whatever I tried, I couldn't get Designer to crash (neither the release version nor the latest beta .258). The issue is limited to Publisher. And with Publisher: The only setting that makes a difference is the language of the UI. Very interessting: I opened Publisher using the English UI, did not open any document but undocked the paragraph panel (worked fine), then switched to German, restarted Publisher and - boom, it crashed immediately once the program window was displayed! So my guess is: There is something wrong with the files/data related to localization. Cheers! Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 25, 2019 Staff Share Posted March 25, 2019 Could you zip and attach the folder %appdats%\Roaming\Affinity\Publisher\1.0 (Beta) Is you native OS set to German as well? Link to comment Share on other sites More sharing options...
VolkerMB Posted March 25, 2019 Author Share Posted March 25, 2019 2 hours ago, Pauls said: Could you zip and attach the folder %appdats%\Roaming\Affinity\Publisher\1.0 (Beta) Is you native OS set to German as well? Hi Pauls, thank for having a look at the issue. I've attached the requested folder. And yes, my native OS is set to German as well. Cheers! 1.0_(Beta).zip Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 26, 2019 Staff Share Posted March 26, 2019 I've been unable to recreate this so far - do you get an actual crash report ? Link to comment Share on other sites More sharing options...
VolkerMB Posted March 26, 2019 Author Share Posted March 26, 2019 No, unfortunately APub crashes without any report. Are you using a Win-10-machine? I'm asking because the Win-8.1-machines I can get hold of do work fine. And it is limited to the paragraph panel - other panels can be undocked without any problems. Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 26, 2019 Staff Share Posted March 26, 2019 Yes windows 10 - German. Link to comment Share on other sites More sharing options...
VolkerMB Posted March 26, 2019 Author Share Posted March 26, 2019 Hmm, let me do a screen recording by tomorrow. Perhaps that reveils the cause of the problem (for the eyes of an expert). Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 27, 2019 Staff Share Posted March 27, 2019 is there anything unusual about your display or display related / 3rd Party graphic applications installed? Link to comment Share on other sites More sharing options...
VolkerMB Posted March 27, 2019 Author Share Posted March 27, 2019 No, not at all. All machines at the office are standard laptops without any fancy additions. They just have an external display attached (some colleagues have the internal display turned off). But there are no tools installed that interfere with the display. In particular none of the tools listed by Serif as problematic. (Screen recording still pending... sorry for the delay) Link to comment Share on other sites More sharing options...
Staff Pauls Posted March 27, 2019 Staff Share Posted March 27, 2019 we have a build 283 available would be interested to know if that changes the behaviour Link to comment Share on other sites More sharing options...
Typo998 Posted March 27, 2019 Share Posted March 27, 2019 Hi @Pauls, I've just installed the version .283 and I have the same problem, when I click on the "Paragraphe" panel (french localisation). APub Freeze. Thanks! Patrick Connor 1 Link to comment Share on other sites More sharing options...
Uwe367 Posted March 27, 2019 Share Posted March 27, 2019 On my PC, Win 10 Home Edition, newest Updates and it works well without Problems (german localisation). No crash, no freezing. Have a nice day. Ich wünsche einen schönen Tag. Link to comment Share on other sites More sharing options...
VolkerMB Posted March 27, 2019 Author Share Posted March 27, 2019 Have just recorded the issue using the latest beta .283. Again, two observations: The crash happens if APub set to any language but English. Only the paragraph panel is affected. Others work just fine. Affinity-Publisher-glitch.mp4 Link to comment Share on other sites More sharing options...
dominik Posted March 28, 2019 Share Posted March 28, 2019 Quote Have just recorded the issue using the latest beta .283. Again, two observations: The crash happens if APub set to any language but English. Only the paragraph panel is affected. Others work just fine Me again. Thanks for the video. I tried again with the latest (283) version and I can't reproduce the crash with language set to german. I looked at your computer specifications. The major difference to my system is that I have 16 GB of RAM and a slightly newer version of Windows (10.0.17763). Of course there are many more differences but these two look the most suspicous. Your graphics driver seems to be even more up to date than mine. d. Affinity Designer 1 & 2 | Affinity Photo 1 & 2 | Affinity Publisher 1 & 2 Affinity Designer 2 for iPad | Affinity Photo 2 for iPad | Affinity Publisher 2 for iPad Windows 11 64-bit - Core i7 - 16GB - Intel HD Graphics 4600 & NVIDIA GeForce GTX 960M iPad pro 9.7" + Apple Pencil Link to comment Share on other sites More sharing options...
SilverBull Posted April 4, 2019 Share Posted April 4, 2019 Hello, I can confirm that the paragraph panel crash to me in italian localization even only clicked on, in the same way showed on the above video. I just tried in english localization after reading this thread and it works normally Patrick Connor 1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 5, 2019 Staff Share Posted April 5, 2019 @SilverBull Welcome to the Serif Affinity forums Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted April 5, 2019 Staff Share Posted April 5, 2019 To all participants, Thanks for your input to this thread, we are still struggling to replicate this on our systems, but it is happening to so many that I expect we will soon work out what those who get this have in common (that we do not) Are you using a screen DPI scaling other than 100%, 125% or 150%? Do you have one or more than one screen? Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
VolkerMB Posted April 5, 2019 Author Share Posted April 5, 2019 51 minutes ago, Patrick Connor said: Are you using a screen DPI scaling other than 100%, 125% or 150%? Yep, that was the right question to ask! I run my system at a scaling of 115%. Set back to 100% APu does not crash when undocking the paragraph panel. But it does the moment the system is back to 115% (or any other individual scaling factor). Still two questions remain: Why is only the paragraph panel affected? And why does the crash do not occur when running APu set to English? Cheers, Volker Link to comment Share on other sites More sharing options...
Staff Jon P Posted April 5, 2019 Staff Share Posted April 5, 2019 Thanks all, that seems to be it. I've reproduced a crash when setting both monitors to 125% dpi, undocking the panel in any language other than English and restarting the application. I'll get this logged Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
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