bitesizeddoodles Posted March 14, 2019 Share Posted March 14, 2019 Hi, I was trying to save a copy of my file onto the iCloud when the app crashed. Now the file preview image is blank and the file won't load (it says "loading failed - unable to load document" ). Ironically, I was saving all my files onto the cloud to ensure that if something went wrong, I would have a backup file. If I hadn't done anything, the file would still be here! Do I have any hope of recovering this file? Thanks in advance! Quote Link to comment Share on other sites More sharing options...
DM1 Posted March 15, 2019 Share Posted March 15, 2019 Does the file still exist on the Project page? Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Callum Posted March 15, 2019 Staff Share Posted March 15, 2019 Hi Bitesziedoodles, Please could you attach a copy of the file in question to this post? Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
bitesizeddoodles Posted March 16, 2019 Author Share Posted March 16, 2019 @DM1 yes it does but it's a blank image right now. @Callum I can't seem to get the file off my iPad. When I try to export it by dragging it into my Files, the file never loads. Is this a lost cause? Thanks guys! Quote Link to comment Share on other sites More sharing options...
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