bitesizeddoodles Posted March 14, 2019 Posted March 14, 2019 Hi, I was trying to save a copy of my file onto the iCloud when the app crashed. Now the file preview image is blank and the file won't load (it says "loading failed - unable to load document" ). Ironically, I was saving all my files onto the cloud to ensure that if something went wrong, I would have a backup file. If I hadn't done anything, the file would still be here! Do I have any hope of recovering this file? Thanks in advance!
DM1 Posted March 15, 2019 Posted March 15, 2019 Does the file still exist on the Project page? M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/
Staff Callum Posted March 15, 2019 Staff Posted March 15, 2019 Hi Bitesziedoodles, Please could you attach a copy of the file in question to this post? Thanks Callum Please tag me using @ in your reply so I can be sure to respond ASAP.
bitesizeddoodles Posted March 16, 2019 Author Posted March 16, 2019 @DM1 yes it does but it's a blank image right now. @Callum I can't seem to get the file off my iPad. When I try to export it by dragging it into my Files, the file never loads. Is this a lost cause? Thanks guys!
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