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Posted

Hi,

I was trying to save a copy of my file onto the iCloud when the app crashed. Now the file preview image is blank and the file won't load (it says "loading failed - unable to load document" ). Ironically, I was saving all my files onto the cloud to ensure that if something went wrong, I would have a backup file. If I hadn't done anything, the file would still be here! Do I have any hope of recovering this file? 

Thanks in advance!

 

Posted

Does the file still exist on the Project page? 

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

  • Staff
Posted

Hi Bitesziedoodles,

Please could you attach a copy of the file in question to this post?

Thanks

Callum

Please tag me using @ in your reply so I can be sure to respond ASAP.

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