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My affinity designer won't open.

I can use affinity photo and publisher but designer just won't open.

I don't know where to look for error logs or where to send them to since there's no techsupport email or contact at the "tech support" link on the website.


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On Mac your crash reports are here /Users/<your user name>/Library/Logs/DiagnosticReports replace <your user name> with your user name. You can view them with the Console application in Applications > Utilities > Console and choose User Reports.

MacBook Pro (13-inch, Mid 2012) Mac OS 10.12.6 || Mac Pro (Late 2013) Mac OS 10.14.5

Affinity Designer 1.7.1 | Affinity Photo 1.7.1 | Affinity Publisher 1.7.1 | Affinity Photo Beta | Affinity Publisher Beta

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When you say "designer just won't open" what specific steps are you taking to open it & what happens when you do them? Also, are you running Windows or Mac versions?

Please remember that we can't see what you do while you are at your computer so providing details like this are important for getting effective technical support, whether from other forum members or the staff.

Affinity Photo 1.7.1, Affinity Designer 1.7.1, Affinity Publisher 1.7.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo & Affinity Designer for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.3.1

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