TEcHNOpls Posted March 12, 2019 Share Posted March 12, 2019 Hi, is there any official policy on weather you leave a comment on a bug report of you logged it or not? I left 3 report on Sunday and non has had any comment. Now I don't know if these have been looked at, confirmed or not confirmed, logged internally, etc. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
walt.farrell Posted March 12, 2019 Share Posted March 12, 2019 In my experience Serif will comment. But remember; 1. They're busy. 2. They're a company, with normal business hours (UK time) and fewer staff active outside of those hours. Therefore it may take awhile before they respond. I've sometimes had very quick responses, but sometimes a business day or two, and sometimes a week or more. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
TEcHNOpls Posted March 12, 2019 Author Share Posted March 12, 2019 Ye, I took these into account, but usually I had faster responses and I'm afraid my post will get buried deep in newer post above them. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 13, 2019 Staff Share Posted March 13, 2019 Hey TEcHNOpls, This is predominantly my fault. I was pulled from the forums to do other things. We've had 10 beta builds in a week so we've been focusing on those too! I'm catching up today :-) We try to comment on every post so that you know an issue has been logged or if it is a known issue etc. We even try to reply if another user has come up with a solution or we will at least like their post so you can see we've been active in the thread. TEcHNOpls and jc4d 2 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TEcHNOpls Posted March 13, 2019 Author Share Posted March 13, 2019 Thanks @Chris B for clarification. I'll just wait some more time then, one fo these is just a nusiance, the other two are more problematic. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Recommended Posts