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Sponka

AP on windows open blank TIFF

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Hello, I got TIF from a client and when I try to open in AP, I got blank, transparent page (doesn't matter is it drag&drop, open from dialog inside app or via "open with").

TIF is around 241 Mb, 4724 x 6677 px @ 200 DPI CMYK and can be opened in Photoshop CC 2015.

Using AP 1.6.5.123 on windows 10 x64, 1809, screenshot attached.

I can send this photo on request, but can't publish original scan on forum.

capture1.jpg

 

Since I own also Designer (1.6.5.123) and am testing Publisher beta (1.7.0.257), I tryed that, too ... Both programs open blank rectangle:

capture4.jpg

 

TIFF has thumbnail in windows explorer and any other program show/preview file normally (Xnview, Paint, ...).

 

Bests,

b.

 

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On your PS screenshot, we can see: CMYK 16, but AP read: RVB 8.
Last question, did you test opening it in APub bêta? Perhaps it's a bug they corrected in the 1.7 version of AP.

Since I'm testing AP, I didn't use a lot PS, but I've got CC2014 and CC2015, I'll try to do some tests in few days, if nobody else test it first.

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After you asked I installed latest AP beta 1.7.0.258, unfortunatelly it's the same -- open's empty file.

 

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Files are uploaded -- smaller JPG for preview and larger TIFF that I can't open.

Both files are "original" as I received and were not modified from my side.

Bests,

b.

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