HVDB Photography Posted March 10, 2019 Share Posted March 10, 2019 The previous days everything worked as expected. Since this morning, when I open a .afphoto file, the program exits without any warning. Temp directory was empty. Each time, a dump file was created (see attached ZIP-file) ! I did a "clear user default" startup > same issue. The strange thing is that it doesn't happen each time, kind of randomly, but very annoying. At first I thought that this incident was linked to a certain file. But then I started testing with other files, as well as files saved in 1.6.5.123. Then I tried a "repair" install, but the issue is persistent !! Next, I removed the application and did a new clean install, result : the issue is persistent !!!!! Next, System Reboot result : still persistent !!!!! Finally I gave up ... Greetings, Hubert CrashReports.zip Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
dutchshader Posted March 10, 2019 Share Posted March 10, 2019 The same thing happend to me this morning with all 3 beta apps. This was after a windows .net update. I uninstalled and reinstalld the apps, an now all is ok again. intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma Link to comment Share on other sites More sharing options...
HVDB Photography Posted March 10, 2019 Author Share Posted March 10, 2019 1 minute ago, dutchshader said: I uninstalled and reinstalld the apps, an now all is ok again. That's what I said I did 13 minutes ago, HVDB Photography said: Next, I removed the application and did a new clean install, result : the issue is persistent !!!!! Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
dutchshader Posted March 10, 2019 Share Posted March 10, 2019 Well it worked here, just uninstalled the apps restarted windows an installed the apps again. intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma Link to comment Share on other sites More sharing options...
Ron P. Posted March 10, 2019 Share Posted March 10, 2019 Guess I'm lucky so far, no problem with opening .afphoto files. Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
HVDB Photography Posted March 10, 2019 Author Share Posted March 10, 2019 These are the .NET versions installed on my system .. debraspicher 1 Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
owlp Posted March 10, 2019 Share Posted March 10, 2019 I came across this article recently: Windows 10 KB4482887 Cumulative Update Causing Major Stuttering in Games It might affect other Software too (just a guess). Microsoft suggests to uninstall this update. It might be worth a try. debraspicher 1 Affinity Photo 2.0.4 | Affinity Designer 1.10.5.1342 | Affinity Publisher 1.10.5.1342 Windows 10 Pro 22H2 64bit | Intel Core i7 8750H @ 2.2 GHz | Nvidia GeForce GTX 1060 (Studio Driver) | Intel UHD Graphics 630 | 16 GB Dual Channel DDR4 https://www.flickr.com/photos/owlp Link to comment Share on other sites More sharing options...
Rick G Posted March 10, 2019 Share Posted March 10, 2019 1 hour ago, owlp said: I came across this article recently: Windows 10 KB4482887 Cumulative Update Causing Major Stuttering in Games It might affect other Software too (just a guess). Microsoft suggests to uninstall this update. It might be worth a try. Yes or just restore to a point just before the update. I had similar on my wife's computer and that was the fix. Never forget you are a Microsoft Windows 10 ALPHA tester Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
HVDB Photography Posted March 10, 2019 Author Share Posted March 10, 2019 I'm on Windows 10 home edition. My system is up-to-date and I don't have that KB4482887 Cumulative Update installed. I've done a Sysinternal Process Monitoring and saved the log file (200 MB). Maybe someone of the Devs may be interested in ? Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
HVDB Photography Posted March 10, 2019 Author Share Posted March 10, 2019 Stranger Things !! ( Loved that serie ) For what it is worth, oddly enough when I first open a JPEG file , I can also open a second .afphoto file ! Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
HVDB Photography Posted March 11, 2019 Author Share Posted March 11, 2019 This is the error I get in Event Viewer. I hope this will help sorting the problem. Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
owlp Posted March 11, 2019 Share Posted March 11, 2019 I would do "chkdsk c: /r" and "sfc /scannow" from an elevated command prompt. Affinity Photo 2.0.4 | Affinity Designer 1.10.5.1342 | Affinity Publisher 1.10.5.1342 Windows 10 Pro 22H2 64bit | Intel Core i7 8750H @ 2.2 GHz | Nvidia GeForce GTX 1060 (Studio Driver) | Intel UHD Graphics 630 | 16 GB Dual Channel DDR4 https://www.flickr.com/photos/owlp Link to comment Share on other sites More sharing options...
Move Along People Posted March 12, 2019 Share Posted March 12, 2019 - Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
laurentia Posted March 12, 2019 Share Posted March 12, 2019 6 hours ago, haakoo said: @HVDB Photography I'm running win10 home also,though 1809 with the KB4482887 update installed and the 4.7.2 .NET frameworkAnd here it loads just fine And here too ... with KB4482887 just installed. Link to comment Share on other sites More sharing options...
HVDB Photography Posted March 12, 2019 Author Share Posted March 12, 2019 6 hours ago, haakoo said: @HVDB Photography I'm running win10 home also,though 1809 with the KB4482887 update installed and the 4.7.2 .NET frameworkAnd here it loads just fine I had to force a manual 1809 build update from the the windows 10 download page.software download windows10 Which took me a couple of hours. And yes, problem solved. Thank you all for the spontaneous responses. Which is why this forum a so valuable. Move Along People and Mark Ingram 2 Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
Move Along People Posted March 12, 2019 Share Posted March 12, 2019 - Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
HVDB Photography Posted March 13, 2019 Author Share Posted March 13, 2019 I have automatic updates set to on. Now, for a while I wondered why that 1809 build wasn't yet installed on my system. But via settings > updates & security it stated that my system was up-to-date. So I thought it might be related to the my "Windows 10 Home edition". A bit naive of me of course. What surprises me is why this problem only occurred a few days ago although the 1809 build was released in october 2018 !! But it doesn't matter, from now on I'ill keep a close eye on it .@haakoo thanks for the link. Move Along People 1 Affinity Photo 2.3.1 Laptop MSI Prestige PS42 Windows 11 Home 23H2 (Build 22631.3007) - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 2.00 GHz - RAM 16,0 GB Link to comment Share on other sites More sharing options...
laurentia Posted March 13, 2019 Share Posted March 13, 2019 2 hours ago, HVDB Photography said: I have automatic updates set to on. Now, for a while I wondered why that 1809 build wasn't yet installed on my system. But via settings > updates & security it stated that my system was up-to-date. So I thought it might be related to the my "Windows 10 Home edition". A bit naive of me of course. What surprises me is why this problem only occurred a few days ago although the 1809 build was released in october 2018 !! But it doesn't matter, from now on I'ill keep a close eye on it .@haakoo thanks for the link. Hi HVDB, The 1809 update was a big problem at launch, so it was delayed. New launches depend on the hardware configuration of the computers. My desktop PC was updated on February 20th and my laptop on March 5th ... Do not worry about it ... HVDB Photography 1 Link to comment Share on other sites More sharing options...
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