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[ 1.7.0.258 ] The program exits when loading .afphoto file -- [ SOLVED ]

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The previous days everything worked as expected.
Since this morning, when I open a .afphoto file, the program exits without any warning.
Temp directory was empty.
Each time, a dump file was created  (see attached ZIP-file) !

I did a "clear user default"  startup  > same issue.
The strange thing is that it doesn't happen each time, kind of randomly, but very annoying.

At first I thought that this incident was linked to a certain file. But then I started testing with other files, as well as files saved in 1.6.5.123.

Then I tried a "repair" install, but the issue  is persistent !!

Next, I removed the application and did a new clean install, result :  the issue is persistent !!!!!

Next, System Reboot result :  still persistent !!!!!

Finally I gave up ...

Greetings,
Hubert
 

CrashReports.zip


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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The same thing happend to me this morning with all 3 beta apps. This was after a windows .net update.

I uninstalled and reinstalld the apps, an now all is ok again.


intel core i5,  16GB 128Gb ssd win10 Pro Huion new 1060plus.

philips 272p 2560x1440px on intel HD2500 onboard graphics

Razer Tartarus Chroma

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1 minute ago, dutchshader said:

I uninstalled and reinstalld the apps, an now all is ok again.

That's what I said I did

13 minutes ago, HVDB Photography said:

Next, I removed the application and did a new clean install, result :  the issue is persistent !!!!!

 


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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Well it worked here, just uninstalled the apps restarted windows an installed the apps again.


intel core i5,  16GB 128Gb ssd win10 Pro Huion new 1060plus.

philips 272p 2560x1440px on intel HD2500 onboard graphics

Razer Tartarus Chroma

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Guess I'm lucky so far, no problem with opening .afphoto files.


Affinity Photo 1.7.2.471 ; Affinity Photo Beta 1.7.2.464; Win10 Home Version:1903, Build: 18362.207: Intel Core i7-4770, 3.90GHz, 32GB Ram, Nvidia GTX 645, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD

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These are the .NET versions installed on my system ..

 

NET.jpg


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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I came across this article recently: Windows 10 KB4482887 Cumulative Update Causing Major Stuttering in Games

It might affect other Software too (just a guess).

Microsoft suggests to uninstall this update.

It might be worth a try.


Affinity Photo 1.7.2.471  |   Affinity Designer 1.7.2.471 | Affinity Publisher 1.7.2.471

Windows 10 Home 64bit 1903 | Intel Core i7 8750H @ 2.2 GHz | Nvidia GeForce GTX 1060 | Intel UHD Graphics 630 | 16 GB Dual Channel DDR4

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1 hour ago, owlp said:

I came across this article recently: Windows 10 KB4482887 Cumulative Update Causing Major Stuttering in Games

It might affect other Software too (just a guess).

Microsoft suggests to uninstall this update.

It might be worth a try.

Yes or just restore to a point just before the update. I had similar on my wife's computer and that was the fix. Never forget you are a Microsoft Windows 10 ALPHA tester


Affinity Designer 1.7.1.404 & beta 1.8.0.486   Affinity Photo 1.7.1.404 beta  1.8.0.486 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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I'm on Windows 10 home edition.
My system is up-to-date and I don't have that KB4482887 Cumulative Update installed.

I've done a Sysinternal Process Monitoring and saved the log file (200 MB). Maybe someone of the Devs may be interested in ?

 

 

Win 10 home.jpg


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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Stranger Things !!  ( Loved that serie )

For what it is worth, oddly enough when I first open a JPEG file , I can also open a  second .afphoto file !
 


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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This is the error I get in Event Viewer.
I hope this will help sorting the problem.

Event Viewer.jpg


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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I would do "chkdsk c: /r" and "sfc /scannow" from an elevated command prompt.


Affinity Photo 1.7.2.471  |   Affinity Designer 1.7.2.471 | Affinity Publisher 1.7.2.471

Windows 10 Home 64bit 1903 | Intel Core i7 8750H @ 2.2 GHz | Nvidia GeForce GTX 1060 | Intel UHD Graphics 630 | 16 GB Dual Channel DDR4

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@HVDB Photography 
I'm running win10 home also,though 1809 with the KB4482887 update installed and the 4.7.2 .NET framework
And here it loads just fine


-------------------------------------------------------------------------------------------------------------------------------
Win10(1903)Home / Photo / Designer / Publisher & latest (beta) versions

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6 hours ago, haakoo said:

@HVDB Photography 
I'm running win10 home also,though 1809 with the KB4482887 update installed and the 4.7.2 .NET framework
And here it loads just fine

And here too ... with KB4482887 just installed.

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6 hours ago, haakoo said:

@HVDB Photography 
I'm running win10 home also,though 1809 with the KB4482887 update installed and the 4.7.2 .NET framework
And here it loads just fine


I had to force a manual 1809 build update from the the windows 10 download page.
software download windows10
Which took me a couple of hours.

And yes, problem solved.

Thank you all for the spontaneous responses.
Which is why this forum a so valuable.
 


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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https://www.tenforums.com/windows-10-news/

I use the above site to be informed about upcoming updates in win10 and if you should or should not install an update.
They provide a clear link to the update files.


-------------------------------------------------------------------------------------------------------------------------------
Win10(1903)Home / Photo / Designer / Publisher & latest (beta) versions

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I have automatic updates set to on.
Now, for a  while I wondered why that 1809 build wasn't yet installed on my system. But via settings > updates & security it stated that my system was up-to-date. So I thought  it might be related to the my "Windows 10 Home edition".
A bit naive of me of course.
What surprises me is why this problem only occurred a few days ago although the 1809 build was released in october 2018 !!
But it doesn't matter, from now on I'ill keep a close eye on it .
@haakoo thanks for the link.


Affinity Photo  1.7.3.481   - Beta 1.8.0.486

Windows 10 Home  1903 (build 18362.418) - 64 bit processor - AMD A4-5000 APU with Radeon HD Graphics  1.50GHz - RAM 8,00 GB
Calibrated Monitor (Datacolor Spyder5 Pro)

 

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2 hours ago, HVDB Photography said:

I have automatic updates set to on.
Now, for a  while I wondered why that 1809 build wasn't yet installed on my system. But via settings > updates & security it stated that my system was up-to-date. So I thought  it might be related to the my "Windows 10 Home edition".
A bit naive of me of course.
What surprises me is why this problem only occurred a few days ago although the 1809 build was released in october 2018 !!
But it doesn't matter, from now on I'ill keep a close eye on it .
@haakoo thanks for the link.

Hi HVDB,

The 1809 update was a big problem at launch, so it was delayed. New launches depend on the hardware configuration of the computers. My desktop PC was updated on February 20th and my laptop on March 5th ...
Do not worry about it ...

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