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Access to paid for Affinity Mac programs not possible?


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24 minutes ago, Willabong said:

No! I don't see the Apps on the purchase page on the iMac or the MacBook Pro, All I see is "You have not yet made any purchases".

How many Apple ID's do you have? When you said you changed the password, did you create a new Apple ID at that time?

25 minutes ago, Willabong said:

MEB, I will contact Apple as soon as I can find the contact details?

Start at https://support.apple.com/apple-id (the link I posted in one of my first replies to you).

Affinity Photo 1.9.3, Affinity Designer 1.9.3, Affinity Publisher 1.9.3;  2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.92.236 & Affinity Designer 1.9.2 (showing 1.9.9) for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 14.4 (18D52)

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26 minutes ago, Willabong said:

One ID on the iMac, and NO! I have not changed the e-mail address, just my password 

And this is the same one on the MBP -- exactly the same email address?

Affinity Photo 1.9.3, Affinity Designer 1.9.3, Affinity Publisher 1.9.3;  2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.92.236 & Affinity Designer 1.9.2 (showing 1.9.9) for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 14.4 (18D52)

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19 hours ago, Willabong said:

No! I don't see the Apps on the purchase page on the iMac or the MacBook Pro, All I see is "You have not yet made any purchases".

MEB, I will contact Apple as soon as I can find the contact details?

 

 

8C2F6F36-FE7F-460F-8268-0A73CC2EE4EF.thumb.jpeg.b4401cadc2562e1c7661cd91cb873f5f.jpeg

21.5 iMAC Retina 4K display MacOS High Sierra v. 10.13.6.  Memory 8 GB, 1TB Fusion Drive          
  Affinity Publisher 1.8.4, Affinity Photo 1.8.4, Affinity Designer 1.8.4
MacBook Pro 13" 2020 with M1 chip, Big Sur v. 11.3.1.   16GB unified memory, 256GB  SSD storage
    Affinity Publisher 1.9.3, Affinity Photo 1.9.3, Affinity Designer 1.9.3
 iPad Pro 12.9 2020 (4th Gen. IOS 14.5.1); Apple pencil.   Wired and Magic mice.9_9

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