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Access to paid for Affinity Mac programs not possible?


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24 minutes ago, Willabong said:

No! I don't see the Apps on the purchase page on the iMac or the MacBook Pro, All I see is "You have not yet made any purchases".

How many Apple ID's do you have? When you said you changed the password, did you create a new Apple ID at that time?

25 minutes ago, Willabong said:

MEB, I will contact Apple as soon as I can find the contact details?

Start at https://support.apple.com/apple-id (the link I posted in one of my first replies to you).

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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26 minutes ago, Willabong said:

One ID on the iMac, and NO! I have not changed the e-mail address, just my password 

And this is the same one on the MBP -- exactly the same email address?

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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19 hours ago, Willabong said:

No! I don't see the Apps on the purchase page on the iMac or the MacBook Pro, All I see is "You have not yet made any purchases".

MEB, I will contact Apple as soon as I can find the contact details?

 

 

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24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6.  Photo, Publisher, Designer 1.10.5, and 2.3.
MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB  SSD storage
,  Ventura 13.6.   Publisher, Photo, Designer 1.10.5, and 2.1.1.  
 iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil.  
Wired and bluetooth mice and keyboards.9_9

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