kconkling Posted February 22, 2019 Share Posted February 22, 2019 It keeps giving me error code....crashes alot! Now it won't start...it just shows crash report. I was restarting it after I changed the preferences when it did this. I didn't get all my 10 days for free trial so I tried to download it again and it won't let me because it keeps giving crash error! Please someone comment or let me know who I need to contact. This has been very frustrating! Quote Link to comment Share on other sites More sharing options...
AiDon Posted February 22, 2019 Share Posted February 22, 2019 You can try clearing user settings by holding down the Ctrl Key when starting the application. E.G. hold down the CTRL key and double-click on the icon. Quote Both PC’s Win 11 x64 System with Intuos Pen & Touch PC1 ASUS ROG Strix - AMD Ryzen 9 6900X CPU @ 3.3GHz. 32GB RAM- GPU 1: AMD Radeon integrated. GPU 2: NVIDIA RTX 3060, 6GB PC2 HP Pavilion - Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GBiPad (8th Gen) 2020 Link to comment Share on other sites More sharing options...
kconkling Posted February 22, 2019 Author Share Posted February 22, 2019 Nope, that didn't work! But thank you...appreciate your reply. Quote Link to comment Share on other sites More sharing options...
kconkling Posted February 22, 2019 Author Share Posted February 22, 2019 Is there a contact us place or something where I can get ahold of someone right now? Quote Link to comment Share on other sites More sharing options...
Alfred Posted February 22, 2019 Share Posted February 22, 2019 31 minutes ago, kconkling said: Nope, that didn't work! You need to keep holding down the Ctrl key until the ‘Clear User Data’ dialog appears, and then release the Ctrl key and press the ‘Clear’ button in the dialog. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
AiDon Posted February 23, 2019 Share Posted February 23, 2019 5 hours ago, Alfred said: You need to keep holding down the Ctrl key until the ‘Clear User Data’ dialog appears, and then release the Ctrl key and press the ‘Clear’ button in the dialog. Sorry Alfred, my bad ... forgot to mention the dialog ... assuming. Quote Both PC’s Win 11 x64 System with Intuos Pen & Touch PC1 ASUS ROG Strix - AMD Ryzen 9 6900X CPU @ 3.3GHz. 32GB RAM- GPU 1: AMD Radeon integrated. GPU 2: NVIDIA RTX 3060, 6GB PC2 HP Pavilion - Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GBiPad (8th Gen) 2020 Link to comment Share on other sites More sharing options...
Alfred Posted February 23, 2019 Share Posted February 23, 2019 3 hours ago, AiDon said: Sorry Alfred, my bad ... forgot to mention the dialog ... assuming. No worries. It’s an easy assumption to make! AiDon 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Staff Lee D Posted February 25, 2019 Staff Share Posted February 25, 2019 @kconkling Did holding the CTRL key down and then opening the app to reset resolve the issue for you? If it's still crashing you can access the crash reports and send them in a PM to me so I can take a look to see if it narrows down the cause. 1, Press the Windows key + R (Windows Run) 2, Copy and paste in the following and press Enter %AppData%\Affinity\Designer\1.0\CrashReports Quote Link to comment Share on other sites More sharing options...
kconkling Posted February 25, 2019 Author Share Posted February 25, 2019 I haven't messed with AD all weekend. I tried again to start holding key down and it did start!!! I don't know why it wouldn't the last few times I did this, but it's up and going right now. Thank you very much Alfred 1 Quote Link to comment Share on other sites More sharing options...
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