peter.maniac Posted February 18, 2019 Share Posted February 18, 2019 Hi. Affinity photo on MacBook pro. i am a new user trying out affinity photo before moving from LightroomCC so bear with my lack of knowledge. i have opened a raw file, processed, then developed. i am trying to crop before proceeding. The crop tool shows on pic with the move nodes on corners and on lines. when cursor hovers over nodes I get the double arrow indicating I can crop but when I click and drag nothing happens, the cursor just turns into a cross with arrows. it has worked on a previous picture but........ i have switched of Mac and rebooted but no change. help! peter Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 19, 2019 Staff Share Posted February 19, 2019 Hi @peter.maniac, Welcome to the forums. Can you please send us a screen recording of this in action? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 hi screen recording below. affinity_crop_tool_failure.mov Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 19, 2019 Staff Share Posted February 19, 2019 Let's try to reset the app. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi Gabe i have tried the reset as described but the fault remains. peter. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 19, 2019 Staff Share Posted February 19, 2019 Can you please try the latest beta and see if you can replicate it? https://forum.affinity.serif.com/index.php?/forum/19-photo-beta-on-mac/ Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi your link takes me to MacOS beta forums. There are discussions of crop issues but none that seem to match my problem. peter Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 19, 2019 Staff Share Posted February 19, 2019 Have you installed the beta and tried the crop tool? We have re-written it in 1.7 and it might work for you now. Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi i have download the beta version but crop tool not working however.... I uninstalled my 1.6...... version and reinstalled. The crop tool worked. then I open the beta and tried that and the crop tool did NOT work. so I closed beta and reopened 1.6.... and crop tool had stopped working. Grrrrrrrrrr! i am going to uninstall both beta and 1.6... then reinstall 1.6..... and see what happens. Watch this space. peter Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi crop tool still not working. So, for me it’s not working in either 1.6.... or 1.7 beta peter Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 19, 2019 Share Posted February 19, 2019 Have you tried other images (not from that camera) and how are you opening the file in APhoto? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Update. closed and opened and, hey presto, crop tool working. Gabe, thank you for all you support. Peter Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi Carl yes I have tried several images but only those I had started work on and saved in aphoto files. Also only from my canon 70d. i open by file: open/ open recent,: and clicking on file. Peter Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Update. the crop tool appears unstable. It works then stops working on the same image ie, I reduce size, try a second reduction to refine and it’s stopped working. I did NOT click apply between crops. peter Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi i have now tried with raw files from canon 5d mkiii, clicked develop then tried to crop. Crop still not working. i then tried with a photo I tried out affinity with when I first purchased in December. I had the photo in three versions, aphoto, tiff, jpeg. All three from canon 5d. i tried all three but crop did not work. Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 19, 2019 Share Posted February 19, 2019 Out of interest does the Crop Tool in the Develop Persona work? Either directly when opening a RAW file or if you re-enter the Develop Persona after developing the image? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi the crop tool does not work in either the raw or the develop persona. peter Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi another thought. indid use the crop tool in December when I first purchased affinity. Since then there has been an update to MacOS Mojave’s to version 10,14.3 could this be the problem and if so is it fixable. peter Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 19, 2019 Author Share Posted February 19, 2019 Hi Update My Mac is currently on Mojave version 10.14.3. I used Time Machine to wind back one stop to 10.14.2. unfortunately crop tool is still not working. other tools seem unaffected Peter Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 20, 2019 Staff Share Posted February 20, 2019 We've found the issue. If you're using a trackpad, go to settings > Trackpad and disable "Force click and haptic feedback". Basically, with this option on, your trackpad senses the difference between a light tap and a hard tap. Light tap works like a normal click/tap, while hard tap tries to "quick look" in that area, and disabling the normal tap. Quote Link to comment Share on other sites More sharing options...
peter.maniac Posted February 20, 2019 Author Share Posted February 20, 2019 Hi Gabe thankyou. I have followed your instructions and it’s now working correctly. You are a STAR. peter Quote Link to comment Share on other sites More sharing options...
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