Heidi Posted February 16, 2019 Share Posted February 16, 2019 Hello, I'm new to this site so I hope this is where I would post an issue, looking for help. I use Designer and for the last few days, it crashes when I bring in files to edit. It has only gotten worse, and now it crashes just trying to create category's for assets. I have filled out many of the pop up windows and left my email, but have not received any feedback, and then found this site. If anyone has any tips I would really appreciate it! I can't get anything done! Quote Link to comment Share on other sites More sharing options...
Dan C Posted February 18, 2019 Share Posted February 18, 2019 Hi Heidi, Welcome to the forums I'm sorry to hear you're experiencing this, I'd recommend resetting your app back to it's default settings as this may fix your issue. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://vimeo.com/189596577 Quote Link to comment Share on other sites More sharing options...
Heidi Posted February 19, 2019 Author Share Posted February 19, 2019 Thank you so much Dan! I will watch the video and try this out. I do find that it doesn't crash as often if I open files through my computer vs opening then through the program. Quote Link to comment Share on other sites More sharing options...
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