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You shouldn't need a serial number if you have the retail version of Affinity Photo still installed. Are you on Mac or Windows?

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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11 minutes ago, keymael said:

I can't access to my account because I changed my mail...And oupd..oups

It should not matter that you've changed your email. Just login to the Affinity store specifying the email address and the password you used when you created the account.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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20 minutes ago, keymael said:

this my trouble,  Ican't init my password because this mail isn't in use,and I can't access at this account...also I can't change my password.

I'm still not clear what you're saying. Are you saying that you've forgotten the password you setup, and because you changed email you can't reset it? If so you will need to email Serif, but I'm not sure of the right email address to suggest. One of the Serif staff will probably respond with that information.

Sorry.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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1 minute ago, walt.farrell said:

I'm still not clear what you're saying. Are you saying that you've forgotten the password you setup, and because you changed email you can't reset it? If so you will need to email Serif, but I'm not sure of the right email address to suggest. One of the Serif staff will probably respond with that information.

Sorry.

yes..this is right...
sorry for my english

 

Are you saying that you've forgotten the password you setup, and because you changed email you can't reset it? ----> YES

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