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MY serial number


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You shouldn't need a serial number if you have the retail version of Affinity Photo still installed. Are you on Mac or Windows?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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11 minutes ago, keymael said:

I can't access to my account because I changed my mail...And oupd..oups

It should not matter that you've changed your email. Just login to the Affinity store specifying the email address and the password you used when you created the account.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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20 minutes ago, keymael said:

this my trouble,  Ican't init my password because this mail isn't in use,and I can't access at this account...also I can't change my password.

I'm still not clear what you're saying. Are you saying that you've forgotten the password you setup, and because you changed email you can't reset it? If so you will need to email Serif, but I'm not sure of the right email address to suggest. One of the Serif staff will probably respond with that information.

Sorry.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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1 minute ago, walt.farrell said:

I'm still not clear what you're saying. Are you saying that you've forgotten the password you setup, and because you changed email you can't reset it? If so you will need to email Serif, but I'm not sure of the right email address to suggest. One of the Serif staff will probably respond with that information.

Sorry.

yes..this is right...
sorry for my english

 

Are you saying that you've forgotten the password you setup, and because you changed email you can't reset it? ----> YES

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  • 1 year later...
1 minute ago, Eeicdbrown71 said:

Do I have to repurchase affinity publisher to use on my MacBook, originally purchased for Windows 

Yes. A separate license is needed for each different operating system.

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