thetyrestore Posted February 14, 2019 Share Posted February 14, 2019 Hi sorry to bother you but i have tried 3 times to set up the trial twice from the web and once from a thread i found on the form. i keep getting this message coming up big red x Exception: CreateDirectory failed any help would be great thank you best regards mark Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 14, 2019 Share Posted February 14, 2019 Welcome to the Affinity forums, Mark! What OS are you using (Windows, MacOS)? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Alfred Posted February 14, 2019 Share Posted February 14, 2019 Welcome to the Serif Affinity Forums, Mark. From the quoted error message, I’m guessing that you’re on Windows. Do you have any spaces or accented characters in the folder path? Have you tried rebooting your PC? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
thetyrestore Posted February 14, 2019 Author Share Posted February 14, 2019 Thank you Alfred i have just rebooted the system and it worked thank you for taking the time Quote Link to comment Share on other sites More sharing options...
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