Jump to content

Recommended Posts

Very often when I'm opening the AD on my 2017 iMac, it asks if I want to restore.. 

I quit the program in the normal way, and I don't get any crash report.. I'm not sure if its a bug or what happens, but if I get the answer, I guess its because its crashing? 

Screenshot 2019-02-12 at 18.25.51.png

Share this post


Link to post
Share on other sites

Have you tried restoring the file, saving it with a new filename and then closing the app and reopening?

If a crash has occurred you can check the following location to see if you have a crash report for the same date and time.

macOS: Users/<USERNAME>/Library/Containers/com.seriflabs.affinitydesigner/Data/Library/Application Support/Crash Reporter

Windows: %APPDATA%\Serif\Affinity Designer\1.0\CrashReports

Share this post


Link to post
Share on other sites

The thing is, it happens with different files.. but only on my iMac. Using the same files on my MacBook Pro, it never happens.. (knock on wood) and there are no specific files. :-) 

And it’s strange, because I always save.. 

but I’ll look into the crash reports.. :-) 

Share this post


Link to post
Share on other sites

Also within the Application Support folder are Auto Save and Backup folders. It may be worth backing up/renaming them, then delete or move the contents to another location.

Share this post


Link to post
Share on other sites
9 hours ago, Lee D said:

Also within the Application Support folder are Auto Save and Backup folders.

A bit off topic but while I sometimes see some left over files in the "autosave" folder on my Mac that for one reason or another have not been removed when the app has quit normally, nothing ever has been written to the "backup" folder.

According to Finder's Get Info for this folder it contains zero bytes, was created in March of 2016 on the same day as I installed version 1.4.1 of Affinity Designer, & has not been modified since then.

So is this normal or something I should be concerned about?


Affinity Photo 1.7.1, Affinity Designer 1.7.1, Affinity Publisher 1.7.1; macOS High Sierra 10.13.6 iMac (27-inch, Late 2012); 2.9GHz i5 CPU; NVIDIA GeForce GTX 660M; 8GB RAM
Affinity Photo 1.7.1.143 & Affinity Designer 1.7.1.1 for iPad; 6th Generation iPad 32 GB; Apple Pencil; iOS 12.3.1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×