johnsung Posted February 11, 2019 Share Posted February 11, 2019 Hi guys, I'm having trouble exporting my work as a PSD file. It keeps giving me the "error occurred while exporting to:..." Anyone know the solution? Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 11, 2019 Staff Share Posted February 11, 2019 Hi johnsung and Welcome to the Forums, Could you attach the .afdesign or afphoto file or upload it to our Dropbox here, you are trying to export and we can look into this further. Quote Link to comment Share on other sites More sharing options...
johnsung Posted February 14, 2019 Author Share Posted February 14, 2019 On 2/11/2019 at 9:00 PM, stokerg said: Hi johnsung and Welcome to the Forums, Could you attach the .afdesign or afphoto file or upload it to our Dropbox here, you are trying to export and we can look into this further. I just sent it! Appreciate the assistance. Quote Link to comment Share on other sites More sharing options...
johnsung Posted February 14, 2019 Author Share Posted February 14, 2019 Hi, I exported my file as a Jpeg but the people on the other side can't open it. How is that possible? I've been able to open all the jpeg files I've exported out of Affinity on my mac, pc, and android devices. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 14, 2019 Staff Share Posted February 14, 2019 Hi johnsung, Thanks for the file. The main issue is the size, when you try to export it as a PSD file you should see the warning on the export window saying 'Warning! The PSD format supports images with a maximum dimension of 30,000 pixels. Your document is too large to export'. So that will be why PSD export is failing, it's a 300DPI document at 62007 pixels by 14409 pixels. If you decrease the DPI to either 72 or 144 DPI (click Document>Resize Document>Change the DPI Slider to either 72 or 144 and you'll be able to export the document. I suspect it was a similar issue for the JPG, the exported file will just be too large to load. In my exported 300 DPI JPG which i opened in the Preview app on my Mac and it only showed me part of the image. The one exported at 72 and 144DPI opened just fine. Also you may also want to view the design at 100% in Affinity Photo (CMD+1 on Mac, CTRL+1 on Windows) so you can see the quality of the tree in the design, even when viewed at 300DPI it's very pixelated. Quote Link to comment Share on other sites More sharing options...
johnsung Posted February 14, 2019 Author Share Posted February 14, 2019 Thank you soo much! It worked/exported out as PSD, and I've decreased the DPI on everything. - John Quote Link to comment Share on other sites More sharing options...
johnsung Posted February 15, 2019 Author Share Posted February 15, 2019 Hi stokerg: Do you know why my shortcut icon for affinity designer is a like this? I bought the programmer 4 days ago and the next day the icon vanished and left me with this non-icon. Also, what is the time frame on the envelope distort/text warp function for Designer? Thanks for the help, - John Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted February 15, 2019 Staff Share Posted February 15, 2019 Hi John, Clearing the Windows Icon Cache as talked about on this link should resolve that issue. It is for Windows 10 but also links to the method for Windows 7 and 8 35 minutes ago, johnsung said: Also, what is the time frame on the envelope distort/text warp function for Designer? Sadly we don't get told any timelines for features. Only the Dev team know when something will be added, which is mainly when it's ready. Quote Link to comment Share on other sites More sharing options...
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