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Posted

I can open Affinity on my 2017 MacBook Pro and open a CR2 photo copy. All is fine, but when I drag the Affinity window to my photo monitor (Nec Multisync LCD 2690 WUXi2) the window comes across fine but the photo image is a black box. I can drag the window back to the MBP and again I see the photo. If I drag half way the MBP shows half the image but the NEC has a black box. This is my first try at using Affinity so I don't know what I'm doing wrong.  I did not wait very long 10-20 seconds after I moved the image to the NEC before I moved it back so I don't know if it just takes a very long time to show up. It shows up fast on the MBP. 

  • Staff
Posted

Hi Terry317,

Welcome to the forums :) 

Are both monitors the same resolution?

Thanks

Callum

Please tag me using @ in your reply so I can be sure to respond ASAP.

Posted

No they are not. The MBP is 2800x1800 Retina 30 bit color and the NEC is 1920x1200 30 bit color. Interestingly this morning when I when in to get that info on monitor resolution of the NEC in DISPLAY PREFERENCES I must have unknowingly done something. I reopened Affinity to get info about what was happening and this time it worked fine.  I dragged the window over to the NEC with an open file and the photo could be seen.  Not sure what I did if anything. Incidentally the photo could always be seen in the lower right hand corner under the navigator tab, just not in the main working area.  Thanks for replying. 

  • Staff
Posted

Hi Terry this is currently a known issue with monitors that aren't the same resolution this is something we should hopefully have fixed in a future update :) 

Thanks

Callum

Please tag me using @ in your reply so I can be sure to respond ASAP.

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