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phoenix710

Publisher beta 1.7.0.227 won't install.

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I tried installing the latest beta; it won't even install. (Windows 10, fully up-to-date)

The Task Manager shows a pair of processes which start when the installed EXE is launched: Affinity Publisher Beta Setup 32-bit and Affinity Installer 32-bit. Within about three seconds both processes disappear.

To troubleshoot, I've:

1. Uninstalled the previous beta.

2. Restarted the system.

3. Run as admin.

Nothing has worked. Is it significant that the installer indicates 32-bit? My system is 64-bit.

Dave

EDIT:

I found several instances of this in the system event log at the times I attempted the install:

DistributedCOM, 10016, ErrorThe machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 and APPID 
{9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 to the user SARDIUS\xxxxx SID (S-1-5-21-3608269916-403154110-3518664563-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

And there is this corresponding application event log entry:

Application Error, 1000, Error

Faulting application name: SetupUI.exe, version: 1.7.0.227, time stamp: 0x5c487697
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670
Exception code: 0xc000041d
Fault offset: 0x001118a2
Faulting process id: 0x268c
Faulting application start time: 0x01d4b88083d0a651
Faulting application path: C:\Users\xxxxx\AppData\Local\Temp\AffinitySetup\c0739229-2473-11e9-aab7-605718fbcac1\SetupUI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ccac13d2-8872-4aca-a88c-d3f3d889cb33
Faulting package full name: 
Faulting package-relative application ID: 

I hope these help.

 

Edited by phoenix710
Added event logs.

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there is a known issue with the install failing if your display settings are at 200% scaling


Living the Dream since 1964 - about 25 years left

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can you install the previous version and see if that still works?


Living the Dream since 1964 - about 25 years left

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Pauls:

Thanks much for the link. I was neck deep in another project so only just tried it.

Bad news: it didn't event get as far as 227; nothing even showed up in the Task Manager when launched.

Here is the error from the app event log:

Faulting application name: SetupUI.exe, version: 1.7.0.221, time stamp: 0x5c408afa
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670
Exception code: 0xc000041d
Fault offset: 0x001118a2
Faulting process id: 0x46b8
Faulting application start time: 0x01d4b9921295ff60
Faulting application path: C:\Users\ddozi\AppData\Local\Temp\AffinitySetup\4e779a5f-2585-11e9-aab7-605718fbcac1\SetupUI.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 50f988ac-8492-44a6-bca2-c859c49c4fbf
Faulting package full name: 
Faulting package-relative application ID: 

 

 

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As a test, I tried running Glary Utilities (a tool I've had for about 4 years). It is a very solid set of tools, including an Uninstallation Manager. When I ran it, it found no remnants of the uninstall I did on the version of Publish before 227 (which would imply that the previous version was removed as expected).

So, I'm out of ideas for the moment.

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Try this thread; and don't forget to logout and back in again (like I did :)  )

 


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It's been close to two weeks since I began this thread. I just downloaded 227 (again); since the build number is the same I didn't really expect it to install.

It didn't.

What's the status of this issue? From the look of this thread (and the one referenced), lot's of users have experienced the same problem. 

Dave

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Maybe try the latest 

 


-------------------------------------------------------------------------------------------------------------------------------
Win10(1809)Home /  APhoto  /  ADesigner  /  APublisher  / latest (beta) versions

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On 1/30/2019 at 11:22 AM, Pauls said:

there is a known issue with the install failing if your display settings are at 200% scaling

I followed this advice, I set the scaling for the installation down to 100% and after the installation back to 250%, and Publisher runs now how it is supposed to do.

 

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1 minute ago, Yerven said:

I followed this advice, I set the scaling for the installation down to 100% and after the installation back to 250%, and Publisher runs now how it is supposed to do.

@Yerven

Welcome to the Serif Affinity forums. :) 

I am pleased that the work around worked for you, but the latest build #238 found here does not require the work around to install, so you may want to use that now anyway.


Patrick Connor

Serif (Europe) Ltd.

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4 minutes ago, Patrick Connor said:

@Yerven

Welcome to the Serif Affinity forums. :) 

I am pleased that the work around worked for you, but the latest build #238 found here does not require the work around to install, so you may want to use that now anyway.

Thanks!

Dammit, and I was so proud to finally have installed it :46_confounded::4_joy:

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The scaling issue was never a part of whatever affected my system. However, I am happy to say that #238 installed without issue and is functional. I noticed a few small anomalies, but then this version had the disclaimer, so not a problem.

Thanks much, I'm back on air...

Dave

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