phoenix710 Posted January 30, 2019 Share Posted January 30, 2019 (edited) I tried installing the latest beta; it won't even install. (Windows 10, fully up-to-date) The Task Manager shows a pair of processes which start when the installed EXE is launched: Affinity Publisher Beta Setup 32-bit and Affinity Installer 32-bit. Within about three seconds both processes disappear. To troubleshoot, I've: 1. Uninstalled the previous beta. 2. Restarted the system. 3. Run as admin. Nothing has worked. Is it significant that the installer indicates 32-bit? My system is 64-bit. Dave EDIT: I found several instances of this in the system event log at the times I attempted the install: DistributedCOM, 10016, ErrorThe machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user SARDIUS\xxxxx SID (S-1-5-21-3608269916-403154110-3518664563-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. And there is this corresponding application event log entry: Application Error, 1000, Error Faulting application name: SetupUI.exe, version: 1.7.0.227, time stamp: 0x5c487697 Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670 Exception code: 0xc000041d Fault offset: 0x001118a2 Faulting process id: 0x268c Faulting application start time: 0x01d4b88083d0a651 Faulting application path: C:\Users\xxxxx\AppData\Local\Temp\AffinitySetup\c0739229-2473-11e9-aab7-605718fbcac1\SetupUI.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: ccac13d2-8872-4aca-a88c-d3f3d889cb33 Faulting package full name: Faulting package-relative application ID: I hope these help. Edited January 30, 2019 by phoenix710 Added event logs. Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 30, 2019 Staff Share Posted January 30, 2019 there is a known issue with the install failing if your display settings are at 200% scaling Yerven 1 Link to comment Share on other sites More sharing options...
phoenix710 Posted January 30, 2019 Author Share Posted January 30, 2019 Not using any scaling. I do have a second monitor attached (also not scaled). Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 30, 2019 Staff Share Posted January 30, 2019 can you install the previous version and see if that still works? Link to comment Share on other sites More sharing options...
phoenix710 Posted January 30, 2019 Author Share Posted January 30, 2019 I've not been able to even get to any previous version for download. I'd try that but it doesn't appear to be possible. Link to comment Share on other sites More sharing options...
jbuff Posted January 31, 2019 Share Posted January 31, 2019 I am experiencing the same issue as phoenix710. Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 31, 2019 Staff Share Posted January 31, 2019 https://s3.amazonaws.com/affinity-beta/download/Affinity-Publisher-Beta-1.7.0.221.exe Link to comment Share on other sites More sharing options...
phoenix710 Posted January 31, 2019 Author Share Posted January 31, 2019 Pauls: Thanks much for the link. I was neck deep in another project so only just tried it. Bad news: it didn't event get as far as 227; nothing even showed up in the Task Manager when launched. Here is the error from the app event log: Faulting application name: SetupUI.exe, version: 1.7.0.221, time stamp: 0x5c408afa Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670 Exception code: 0xc000041d Fault offset: 0x001118a2 Faulting process id: 0x46b8 Faulting application start time: 0x01d4b9921295ff60 Faulting application path: C:\Users\ddozi\AppData\Local\Temp\AffinitySetup\4e779a5f-2585-11e9-aab7-605718fbcac1\SetupUI.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 50f988ac-8492-44a6-bca2-c859c49c4fbf Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
phoenix710 Posted January 31, 2019 Author Share Posted January 31, 2019 As a test, I tried running Glary Utilities (a tool I've had for about 4 years). It is a very solid set of tools, including an Uninstallation Manager. When I ran it, it found no remnants of the uninstall I did on the version of Publish before 227 (which would imply that the previous version was removed as expected). So, I'm out of ideas for the moment. Link to comment Share on other sites More sharing options...
GRH Posted February 2, 2019 Share Posted February 2, 2019 Try this thread; and don't forget to logout and back in again (like I did ) Mac Pro (Mid 2010) 2.8 GHz Quad-Core Intel Xeon - 16GB RAM - ATI Radeon HD 5770 1024 MB - Asus ProArt 24" 1920 x 1200 iMac 2017 Quad-Core Intel 2.4GHz Cor i5 - 21.5'' Retina 4K - 8Gb RAM - 1TB Fusion drive - Radion Pro 560 4GB - Ventura 13.0.1 Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD - Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit. Nvidia GT 650M 2Gb: 1920 x 1080 - 2nd Monitor: Asus ProArt 24": 1920 x 1200 Link to comment Share on other sites More sharing options...
phoenix710 Posted February 11, 2019 Author Share Posted February 11, 2019 It's been close to two weeks since I began this thread. I just downloaded 227 (again); since the build number is the same I didn't really expect it to install. It didn't. What's the status of this issue? From the look of this thread (and the one referenced), lot's of users have experienced the same problem. Dave Link to comment Share on other sites More sharing options...
Move Along People Posted February 11, 2019 Share Posted February 11, 2019 - Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
Yerven Posted February 11, 2019 Share Posted February 11, 2019 On 1/30/2019 at 11:22 AM, Pauls said: there is a known issue with the install failing if your display settings are at 200% scaling I followed this advice, I set the scaling for the installation down to 100% and after the installation back to 250%, and Publisher runs now how it is supposed to do. Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 11, 2019 Staff Share Posted February 11, 2019 1 minute ago, Yerven said: I followed this advice, I set the scaling for the installation down to 100% and after the installation back to 250%, and Publisher runs now how it is supposed to do. @Yerven Welcome to the Serif Affinity forums. I am pleased that the work around worked for you, but the latest build #238 found here does not require the work around to install, so you may want to use that now anyway. Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Yerven Posted February 11, 2019 Share Posted February 11, 2019 4 minutes ago, Patrick Connor said: @Yerven Welcome to the Serif Affinity forums. I am pleased that the work around worked for you, but the latest build #238 found here does not require the work around to install, so you may want to use that now anyway. Thanks! Dammit, and I was so proud to finally have installed it Patrick Connor 1 Link to comment Share on other sites More sharing options...
phoenix710 Posted February 11, 2019 Author Share Posted February 11, 2019 The scaling issue was never a part of whatever affected my system. However, I am happy to say that #238 installed without issue and is functional. I noticed a few small anomalies, but then this version had the disclaimer, so not a problem. Thanks much, I'm back on air... Dave Link to comment Share on other sites More sharing options...
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