dizeyner Posted January 28, 2019 Share Posted January 28, 2019 UPDATING WITH SOLUTION: remove any third party USB hubs. reset SMC on your imac. That fixes the problem. RE: affinity Photo (original problem) I just opened affinity after having used it maybe a month or two ago and cant edit an image because its floating across the open window. The floating away from the cursor begins the moment I place the curser over the image. If I try to use the crop tool and want to grab one of the handles to adjust the image instead it flips the image. Its never done this before. Its made the software unusable. I dont know what to do. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 28, 2019 Share Posted January 28, 2019 Mac or Windows? Which app? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
dizeyner Posted January 28, 2019 Author Share Posted January 28, 2019 Imac mojave and affinity Photo Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted January 28, 2019 Staff Share Posted January 28, 2019 Hi dizeyner Sorry to hear it! Could you try resetting your app to default settings and opening the image again? You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://vimeo.com/189596577 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
dizeyner Posted January 28, 2019 Author Share Posted January 28, 2019 6 hours ago, Dan C said: Hi dizeyner Sorry to hear it! Could you try resetting your app to default settings and opening the image again? You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://vimeo.com/189596577 Okay did that but its still doing the same thing. But I think Ive just realized this is something going wrong in the imac probably related to mojave. saying this because, on a hunch, I opened a new document in corel painter and something similar but not exactly the same is happening. its like the image scrolls all by itself. with corel its zooming in all by itself. If any of your mac users have encountered this hope they have ideas. and if I figure out what is going on and if there is a solution Ill post back here. the weird thing is that it does not do it in photoshop CS4 or CS5. Ill contact apple support as well. Though thats not promising as Ive seen there is a scrolling problem out related to logitech mice that they have not responded to. I dont even have a logitech mouse. and its weird that I have the same mice I had the last time I used both corel and affinity. but thank you for trying to help. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 28, 2019 Share Posted January 28, 2019 38 minutes ago, dizeyner said: If any of your mac users have encountered this hope they have ideas. I have one, but I am not sure if it explains what you are seeing. In Mac System Preferences > Accessibility, there are several Zoom settings, including ones to toggle zooming on & off & to zoom in & out with keyboard shortcuts. There is also an "Options..." button, & one of the options is for the screen image to move continuously with the pointer when zoomed in. The effect of that option is for the image to move around instead of the pointer, so it sounds a little like what you are describing. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
dizeyner Posted January 28, 2019 Author Share Posted January 28, 2019 8 minutes ago, R C-R said: I have one, but I am not sure if it explains what you are seeing. In Mac System Preferences > Accessibility, there are several Zoom settings, including ones to toggle zooming on & off & to zoom in & out with keyboard shortcuts. There is also an "Options..." button, & one of the options is for the screen image to move continuously with the pointer when zoomed in. The effect of that option is for the image to move around instead of the pointer, so it sounds a little like what you are describing. Hi RC-R thanks for the tip. My zoom menu looks different. maybe because Ive got mojave? Ive resolved the issue with apple support. I didnt realize any control over the mouse might be found elsewhere. So ill defintiy go through these items under accessibility if the problem recurs. Thank you so much for taking the time to try to help. I appreciate it. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 28, 2019 Share Posted January 28, 2019 1 hour ago, dizeyner said: Ive resolved the issue with apple support. If it isn't too much trouble, would you mind sharing the solution with the rest of us, in case it happens to others? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
dizeyner Posted April 3, 2019 Author Share Posted April 3, 2019 On 1/28/2019 at 9:24 AM, R C-R said: If it isn't too much trouble, would you mind sharing the solution with the rest of us, in case it happens to others? Hi, I don't remember what the exact fix was. I think it was something to do with the mouse settings. Quote Link to comment Share on other sites More sharing options...
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