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Hi,

Just been instructed to update the Designer. Downloaded the file but when running the update, after clicking install, it just says preparing and then setup failed.

Any ideas what to do?

Thanks

Mike

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That may be related to an issue with Publisher that they cannot fix

When setup fails, reboot then try again. It works for the chronic Publisher install issue

Of course it may not be the same issue and therefor not work but it is worth a try


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

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Maybe have a read here

 


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Win10(1903)Home / Photo / Designer / Publisher & latest (beta) versions

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1 hour ago, haakoo said:

 

I am truly not trying to be dense, but what are we looking for in that article?  It does not seem to have anything about update failures  other than one person has not had the experience

 


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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In that post is a reference to other posts where people had an issue with the latest installer for publisher on windows.

It seemed to have something to do with the monitor resolution settings

So it may be related.


-------------------------------------------------------------------------------------------------------------------------------
Win10(1903)Home / Photo / Designer / Publisher & latest (beta) versions

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4 hours ago, haakoo said:

In that post is a reference to other posts where people had an issue with the latest installer for publisher on windows.

It seemed to have something to do with the monitor resolution settings

So it may be related.

Thanks - I did not put that together. I will look again. But it should be fixed as many of us have had that issue with Publisher


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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Hi Mike,

I presume it is Publisher you've updated to 227? We haven't released an update for Designer yet! There is a known issue with the installer causing it to fail if the Windows Display DPI is set to greater than 200%. This will be fixed in the upcoming installer however.

In the meantime you can lower this to 200%, install the update and then switch it back to your desired setting.

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3 hours ago, Sean P said:

Hi Mike,

I presume it is Publisher you've updated to 227? We haven't released an update for Designer yet! There is a known issue with the installer causing it to fail if the Windows Display DPI is set to greater than 200%. This will be fixed in the upcoming installer however.

In the meantime you can lower this to 200%, install the update and then switch it back to your desired setting.

Yes, Publisher ... 227. It has consistently failed to update, rather it kills the current install. A reboot is required and then the install happens correctly

My screen was set to a slightly higher magnification ... I just reset it to 125% but it has never approached 200 % I wish someone had mentioned this before I stopped reporting it. I would have gladly spent some time adjusting my resolution to verify this


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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On ‎1‎/‎27‎/‎2019 at 7:35 AM, haakoo said:

Maybe have a read here

 

Thanks ! Was having difficulty downloading the update. Followed instructions posted by "amccullg" and it worked!

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