Ananiel Posted January 26, 2019 Share Posted January 26, 2019 Hello everybody! My problem is the following: I have bought Affinity Photo and Affinity Designer. I absolutely love both and appreciate the alternative to Adobe. But as soon as I enter the programs with my graphic tablet (Huion DWH69) and do the first click with my pen the cursor just stops and doesn't react anymore until I will use the mouse again instead of the pen of my tablet. My OS is Windows 8.1 and I've updated the driver already after I detected the issue and searched for problem solving experiences. Did anyone have the problem already or is there a suggestion how to solve it? Thanks a lot! Quote Link to comment Share on other sites More sharing options...
firstdefence Posted January 26, 2019 Share Posted January 26, 2019 Have you any other drivers installed from older tablets? The consensus is to remove all drivers else you'll get issues. I use the XP-Pen Artist 12 and always remove the last driver and then install the newest, I don't update a driver. On Mac this is a very simple process. Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Ananiel Posted January 26, 2019 Author Share Posted January 26, 2019 Hey, thanks for the answer - this is my first graphic tablet with this pc. So no there aren't any old drivers installed. But that sounds like that even the old version of this tablet driver could generate the problem. Since your suggestion I've un-installed the old driver and re-installed the new one. But that didn't help unfortunately... Quote Link to comment Share on other sites More sharing options...
Gnobelix Posted January 27, 2019 Share Posted January 27, 2019 Hello @Ananiel, try the following:@firstdefence has already said, uninstall the driver, deconnect the graphics tablet from the computer. Install the driver with administrator rights, connect the graphics tablet to the computer, and wait until the device is recognized. Start the driver with administrator rights and check the advanced settings. I hope it helps, good luck. Cheers Quote Affinity Photo 2.4: Affinity Photo 1.10.6: Affinity Designer 2.4: Affinity Designer 1.10.6: Affinity Publisher 2.4: Affinity Publisher 1.10.6: Windows 11 Pro (Version 23H2 Build (22631.3447) Link to comment Share on other sites More sharing options...
Ananiel Posted January 27, 2019 Author Share Posted January 27, 2019 Hello @Gnobelix and thanks again to @firstdefence! Today I've tried it again. Removed every bit of the driver I could find. Deinstalled, removed files. And re-installed. I got an error message "c windows syswow 64 wintab32 deletefile didn't work code 5". I searched for the solution and got the advice to remove the file manually. And oh wonder - it worked! Eventually this was the error and I got the new driver installed without any further errors. Tried it with Affinity photo and: the pen reacts. So awesome, it finally worked. Thanks for your advice and for taking the time! You helped a lot! Gnobelix and firstdefence 2 Quote Link to comment Share on other sites More sharing options...
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