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Beta 1.7.0.227 not installing

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10 hours ago, Patrick Connor said:

I am sure we will put together a replacement installer on Monday, sorry

That would be cool. Thanks Patrick


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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13 hours ago, Patrick Connor said:

this may sound stupid, but can you please try changing your screen resolution/scaling to something lower I think this line in SetupUI.log is relevant as mine installed OK

+ Unhandled exception:
+  Message: Cannot locate resource 'resources/publisher%20x3.png'.
+  StackTrace:

Alternatively if you have a dual screen system (excended not mirrored) running at different resolutions try installing it from the desktop on the other screen. This is pure guesswork, but that resource should not be missing

Update:

Having seen RICH313's success in following Patrick's suggestion detailed above I decided to try it again in case I missed something. I did, I didn't change the scaling as well.

This time I only changed the scaling, as per RICH313 example above, I went down to 175%, but still nothing changed. I was about to change the resolution as well and try again when the following, under 'Scale and Layout', caught my eye:

"Some apps won't respond to scaling changes until you sign out".

I signed out and back in again, ran the update and it worked. Hooray!

Thanks Patrick - not a 'stupid' sounding suggestion at all, but bang on target, and thanks too, to all who posted - we got there in the end.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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GRH was right. I, too, have successfully installed the new Beta.


Lenovo laptop with Intel Core i7, 16 GB RAM, Windows 10 Home. Former user of most Serif software from PagePlus 3.0 through PagePlus X9, now enjoying Affinity Designer, Photo, and Publisher.

 

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17 minutes ago, GRH said:

Update:

Having seen RICH313's success in following Patrick's suggestion detailed above I decided to try it again in case I missed something. I did, I didn't change the scaling as well.

This time I only changed the scaling, as per RICH313 example above, I went down to 175%, but still nothing changed. I was about to change the resolution as well and try again when the following, under 'Scale and Layout', caught my eye:

"Some apps won't respond to scaling changes until you sign out".

I signed out and back in again, ran the update and it worked. Hooray!

Thanks Patrick - not a 'stupid' sounding suggestion at all, but bang on target, and thanks too, to all who posted - we got there in the end.

That worked for me too. Thanks GRH :D


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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Glad you're both up and running now Martigny and GRH. This has been passed on to development who will be getting it fixed for the next release!

Thanks for taking letting us know!

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3 hours ago, Sean P said:

Glad you're both up and running now Martigny and GRH. This has been passed on to development who will be getting it fixed for the next release!

Thanks for taking letting us know!

Thanks Sean - glad to help out.


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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On 1/28/2019 at 10:47 AM, Sean P said:

Glad you're both up and running now Martigny and GRH. This has been passed on to development who will be getting it fixed for the next release!

Thanks for taking letting us know!

You are welcome; glad it has been of help to others too.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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