Martigny Posted January 26, 2019 Share Posted January 26, 2019 10 hours ago, Patrick Connor said: I am sure we will put together a replacement installer on Monday, sorry That would be cool. Thanks Patrick iMac: iMac (Retina 4K, 21.5-inch, 2017) - 3.4 GHz Intel Core i5 - 8 GB 2400 MHz DDR4 - Radeon Pro 560 4096 MB Windows: Nvidia GTX 960m 4k UHD 2gb ram video (Windows 10 Pro) - Laptop screen (resolution 3840x2160 magnified 300%) 2nd Monitor: Phillips 226E9Q HD 1920 x 1080 (125%) Link to comment Share on other sites More sharing options...
GRH Posted January 26, 2019 Author Share Posted January 26, 2019 13 hours ago, Patrick Connor said: this may sound stupid, but can you please try changing your screen resolution/scaling to something lower I think this line in SetupUI.log is relevant as mine installed OK + Unhandled exception: + Message: Cannot locate resource 'resources/publisher%20x3.png'. + StackTrace: Alternatively if you have a dual screen system (excended not mirrored) running at different resolutions try installing it from the desktop on the other screen. This is pure guesswork, but that resource should not be missing Update: Having seen RICH313's success in following Patrick's suggestion detailed above I decided to try it again in case I missed something. I did, I didn't change the scaling as well. This time I only changed the scaling, as per RICH313 example above, I went down to 175%, but still nothing changed. I was about to change the resolution as well and try again when the following, under 'Scale and Layout', caught my eye: "Some apps won't respond to scaling changes until you sign out". I signed out and back in again, ran the update and it worked. Hooray! Thanks Patrick - not a 'stupid' sounding suggestion at all, but bang on target, and thanks too, to all who posted - we got there in the end. Martigny, Sean P, AdamW and 1 other 4 Mac Pro (Mid 2010) 2.8 GHz Quad-Core Intel Xeon - 16GB RAM - ATI Radeon HD 5770 1024 MB - Asus ProArt 24" 1920 x 1200 iMac 2017 Quad-Core Intel 2.4GHz Cor i5 - 21.5'' Retina 4K - 8Gb RAM - 1TB Fusion drive - Radion Pro 560 4GB - Ventura 13.0.1 Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD - Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit. Nvidia GT 650M 2Gb: 1920 x 1080 - 2nd Monitor: Asus ProArt 24": 1920 x 1200 Link to comment Share on other sites More sharing options...
NilsFinken Posted January 26, 2019 Share Posted January 26, 2019 GRH was right. I, too, have successfully installed the new Beta. GRH and AdamW 2 Lenovo laptop with Intel Core i7, 16 GB RAM, Windows 10 Home. Former user of most Serif software from PagePlus 3.0 through PagePlus X9, now enjoying Affinity Designer, Photo, and Publisher. Link to comment Share on other sites More sharing options...
Martigny Posted January 26, 2019 Share Posted January 26, 2019 17 minutes ago, GRH said: Update: Having seen RICH313's success in following Patrick's suggestion detailed above I decided to try it again in case I missed something. I did, I didn't change the scaling as well. This time I only changed the scaling, as per RICH313 example above, I went down to 175%, but still nothing changed. I was about to change the resolution as well and try again when the following, under 'Scale and Layout', caught my eye: "Some apps won't respond to scaling changes until you sign out". I signed out and back in again, ran the update and it worked. Hooray! Thanks Patrick - not a 'stupid' sounding suggestion at all, but bang on target, and thanks too, to all who posted - we got there in the end. That worked for me too. Thanks GRH Sean P, GRH and AdamW 3 iMac: iMac (Retina 4K, 21.5-inch, 2017) - 3.4 GHz Intel Core i5 - 8 GB 2400 MHz DDR4 - Radeon Pro 560 4096 MB Windows: Nvidia GTX 960m 4k UHD 2gb ram video (Windows 10 Pro) - Laptop screen (resolution 3840x2160 magnified 300%) 2nd Monitor: Phillips 226E9Q HD 1920 x 1080 (125%) Link to comment Share on other sites More sharing options...
Staff Sean P Posted January 28, 2019 Staff Share Posted January 28, 2019 Glad you're both up and running now Martigny and GRH. This has been passed on to development who will be getting it fixed for the next release! Thanks for taking letting us know! Link to comment Share on other sites More sharing options...
Martigny Posted January 28, 2019 Share Posted January 28, 2019 3 hours ago, Sean P said: Glad you're both up and running now Martigny and GRH. This has been passed on to development who will be getting it fixed for the next release! Thanks for taking letting us know! Thanks Sean - glad to help out. Sean P 1 iMac: iMac (Retina 4K, 21.5-inch, 2017) - 3.4 GHz Intel Core i5 - 8 GB 2400 MHz DDR4 - Radeon Pro 560 4096 MB Windows: Nvidia GTX 960m 4k UHD 2gb ram video (Windows 10 Pro) - Laptop screen (resolution 3840x2160 magnified 300%) 2nd Monitor: Phillips 226E9Q HD 1920 x 1080 (125%) Link to comment Share on other sites More sharing options...
tharmon22 Posted January 29, 2019 Share Posted January 29, 2019 Hi guys this is the message I am getting Link to comment Share on other sites More sharing options...
GRH Posted January 30, 2019 Author Share Posted January 30, 2019 On 1/28/2019 at 10:47 AM, Sean P said: Glad you're both up and running now Martigny and GRH. This has been passed on to development who will be getting it fixed for the next release! Thanks for taking letting us know! You are welcome; glad it has been of help to others too. Mac Pro (Mid 2010) 2.8 GHz Quad-Core Intel Xeon - 16GB RAM - ATI Radeon HD 5770 1024 MB - Asus ProArt 24" 1920 x 1200 iMac 2017 Quad-Core Intel 2.4GHz Cor i5 - 21.5'' Retina 4K - 8Gb RAM - 1TB Fusion drive - Radion Pro 560 4GB - Ventura 13.0.1 Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD - Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit. Nvidia GT 650M 2Gb: 1920 x 1080 - 2nd Monitor: Asus ProArt 24": 1920 x 1200 Link to comment Share on other sites More sharing options...
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