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GRH

Beta 1.7.0.227 not installing

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Hello all,

I previously posted that I was having trouble with beta 221 not installing and was hoping that beta 227 would. Alas no.

The program gets as far as showing a black square (most times) and then quits. Task manager shows it loading into memory as far as 5mb before it quits.

The same happens if run as administrator or choosing a different graphic processor.

Any ideas to solve this would be appreciated.

Thanks in advance.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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19 minutes ago, GRH said:

Hello all,

I previously posted that I was having trouble with beta 221 not installing and was hoping that beta 227 would. Alas no.

The program gets as far as showing a black square (most times) and then quits. Task manager shows it loading into memory as far as 5mb before it quits.

The same happens if run as administrator or choosing a different graphic processor.

Any ideas to solve this would be appreciated.

Thanks in advance.

 You and me both GRH :(


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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I have the same problem (Win10). Installation of previous beta versions was never a problem before.


Lenovo laptop with Intel Core i7, 16 GB RAM, Windows 10 Home. Former user of most Serif software from PagePlus 3.0 through PagePlus X9, now enjoying Affinity Designer, Photo, and Publisher.

 

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2 minutes ago, NilsFinken said:

I have the same problem (Win10). Installation of previous beta versions was never a problem before.

Let's hope they sort it out soon


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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Hi all,

Can I just clarify that this is happening when the installer executable is being ran, not the program itself? Or have you successfully updated the program but it now fails to run up?

 


Serif Europe Ltd. - www.serif.com

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Please

  1. Restart your machine,
  2. Uninstall your last Affinity Publisher install (if you have one)
  3. Restart your machine
  4. Right click on the installer EXE and on the general tab uncheck "Block" and press OK
  5. Install the new Affinity Publisher installer [ should be 332 MB (348,495,120 bytes) , Digital Signature 14:14  23 January 2019 ]

Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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3 minutes ago, Jon P said:

Hi all,

Can I just clarify that this is happening when the update.exe is being ran, not the program itself? Or have you successfully updated the program but it now fails to run up?

 

Hi Jon,

This is the update.exe file.


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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4 minutes ago, Patrick Connor said:

Please

  1. Restart your machine,
  2. Uninstall your last Affinity Publisher install (if you have one)
  3. Restart your machine
  4. Install the new Affinity Publisher installer [ should be 332 MB (348,495,120 bytes) , Digital Signature 14:14  23 January 2019 ]

Hi Patrick,

Do you mean uninstall the whole program and then install the update on it's own? Does it work as the complete program?

In other words - can I  install version 227 on it's own?


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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7 minutes ago, Martigny said:

Hi Patrick,

Do you mean uninstall the whole program and then install the update on it's own? Does it work as the complete program?

In other words - can I  install version 227 on it's own?

Yup this is not a patch it's a complete installer


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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20 minutes ago, Patrick Connor said:

Yup this is not a patch it's a complete installer

Thanks Patrick. Done all you suggested and still the same problem. My partner has the same problem on his windows laptop too, so it's not just me.


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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Hi Patrick,

206 installs no problem.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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I've just installed 206 it too and it works fine. 221 works on for me as well

Correction: It worked until I uninstalled it - it won't work again now.


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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How do I get the installer log please?


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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8 minutes ago, Patrick Connor said:

press the start key and type (or paste) exactly this

%temp%\AffinitySetup

they are in a folder in there (which has the date and time of the install)

okay thanks. I've attached one of them - there are loads there as I've tried so many times :)

Setup.log

SetupUI.log


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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this may sound stupid, but can you please try changing your screen resolution/scaling to something lower I think this line in SetupUI.log is relevant as mine installed OK

+ Unhandled exception:
+  Message: Cannot locate resource 'resources/publisher%20x3.png'.
+  StackTrace:

Alternatively if you have a dual screen system (excended not mirrored) running at different resolutions try installing it from the desktop on the other screen. This is pure guesswork, but that resource should not be missing


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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Hi,

I have a 4k screen running at  3840 x 2160.

I took it down to 1920 x 1440; still didn't run. I don't have dual monitors on this laptop


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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35 minutes ago, Patrick Connor said:

this may sound stupid, but can you please try changing your screen resolution/scaling to something lower I think this line in SetupUI.log is relevant as mine installed OK

+ Unhandled exception:
+  Message: Cannot locate resource 'resources/publisher%20x3.png'.
+  StackTrace:

Alternatively if you have a dual screen system (excended not mirrored) running at different resolutions try installing it from the desktop on the other screen. This is pure guesswork, but that resource should not be missing

I did the same Patrick - still no joy


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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Both .221 or .227 would not update on my computer.

I have never had my problems before. I thought that this my be a problem with my display settings.

My Scale and Layout was set at:

661703599_2019-01-25044917.jpg.207eb53964bd46595fdcd9d4be77efd2.jpg

So I set it to:

795839027_2019-01-25044917.jpg.327fee4c09c8a2cd406bc7d6668f2cbf.jpg
 

I updated from .206 to and .227 with out any problems.

Then I set it back to 225%

Easy! :1_grinning:

I love the Affinity suite. Keep up the great work!

 

 

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I tried again this morning and still no luck. Oh well, at least I can still use Publisher on my Mac for now.


iMac: iMac (Retina 4K, 21.5-inch, 2017)  -   3.4 GHz Intel Core i5   -   8 GB 2400 MHz DDR4  -  Radeon Pro 560 4096 MB 

Windows: Nvidia gtx 960m 4k uhd 2gb ram video (Windows 10 Pro) -  Laptop screen (resolution 3840x2160 magnified 300%)

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