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Create a file on windows, continue to edit and save on mac, then open the document on windows and the following prompt appears:

"your file was truncated , but we have managed to recover an older version of it . you are advised to save the file under a new filename."

image.thumb.png.683ef59864ffbfa5d1110706322a3e2e.png

After clicking "close", the content edited on mac is lost.

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Hi pourley,

Welcome to the forums :)

I've tried to replicate this following your method and I'm not seeing the same error message. Could you please confirm, what version number are you running on Windows and on Mac? You can find out on Windows under Help>About and on Mac under Affinity Photo>About.

What method are you using to transfer files between Windows and Mac please?

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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Thanks for confirming that, I connected an external memory stick to my Windows PC, formatted the drive to exFAT, created a new document in Affinity and saved it to the drive. I ejected the drive and connected it to my Mac, opened, edited and saved the document, then plugged the memory stick back into my Windows PC. There was no such error message when I opened the file, and no data missing.

A truncated file on an external drive usually happens if the drive could not be accessed during the editing process, does this happen with every file, or only the one please?

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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every file.

After I saved the file, I closed Affinity and closed the mac, and did not eject the exfat. I will test it later and eject the exfat and then shut down the computer to see if this error will occur.

I have never had the habit of popping out exfat when I turn off the computer. Other application software documents have not had such an error message.

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Is the drive connected by USB or SATA?

 

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