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Hi,

I am having no success in getting the latest beta (1.7.0.221) to run.

I have downloaded it four times onto two separate laptops and once onto an iMac 2017.

I have downloaded the exe with Firefox - latest version and Chrome. The file size is always reported as 344mb on completion

I have tried running it as admin, when the 'Do you want to run this program' box appears; click ok and the effect is the same, the whirling blue circle runs, disappears, comes back and then goes away for good.

 

Any clues, please, as what to do next - thanks in advance.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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Further to the above; here is the entry from the log - it may help.

Problem signature
Problem Event Name:    APPCRASH
Application Name:    SetupUI.exe
Application Version:    1.7.0.221
Application Timestamp:    5c408afa
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    10.0.17763.134
Fault Module Timestamp:    c30ded87
Exception Code:    c000041d
Exception Offset:    0011ab32
OS Version:    10.0.17763.2.0.0.256.48
Locale ID:    2057
Additional Information 1:    629f
Additional Information 2:    629feecccf3d22967d9cc43b87f174a4
Additional Information 3:    150b
Additional Information 4:    150b03d7885b6b477559f4d4d291344b

Extra information about the problem
Bucket ID:    a938dacbff97734cab79cdb326615c9e (1979839680532798622)

==========================================

UPDATE:

The update for the iMac has now installed successfully and works ok.

 


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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4 hours ago, Chris_K said:

HI GRH

Can you uninstall any publisher elements you have then run this Microsoft tool and try installing again

Thanks

Hi Chris_K,

Thanks for your reply.

i uninstalled version beta_206 and ran the Microsoft tool. This ran some checks asked me to choose, from a drop-down, the program that was having difficulty being installed. Because it had been uninstalled I chose (as directed) 'not listed' when it said 'Troubleshooter couldn't identify the problem' . Give feedback or close were the only options.

So, I re-installed beta _206 - with no problem and then tried to install the beta_221 update; this gave a black square, which promptly disappeared.

I ran the tool again and allowed it to do its thing and uninstall Publisher. Then successfully reinstalled _206 and tried to install the update _221 with no success.

Still at square one. :(

 


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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Unfortunately, after I uninstalled Publisher the first time to see if that and a re-install would fix it, I realised I didn't have the .exe file anymore so downloaded the free beta from the store, which it turns out is _206. If you would kindly give me a link to _211 I will try your suggestion.

Thanks.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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4 minutes ago, GRH said:

If you would kindly give me a link to _211 I will try your suggestion.

I suspect the 211 was a typo for 221, and if so you can get it the pinned topic at the top of this forum, where the latest version is always available. Currently that's here.


-- Walt

Windows 10 Home, version 1903 (18362.145), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.1.404 and 1.7.1.404 Beta   / Affinity Designer 1.7.1.404 and 1.7.1.404 Beta  / Affinity Publisher 1.7.1.399 Beta

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7 minutes ago, walt.farrell said:

I suspect the 211 was a typo for 221, and if so you can get it the pinned topic at the top of this forum, where the latest version is always available. Currently that's here.

Thanks Walt,

I checked out the link, I already have this file, but just in case there was a download problem, downloaded it again. It does not run. Uninstalled _206 and tried again. Still no luck.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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9 hours ago, Rich313 said:

I can’t update to v1.7.0.221. I have Windows 10, Version 1809 (OS Build 17763.253).

Same version and build as me; perhaps it's a windows problem, however all the other AP beta's have run ok up until now.


Dell Inspiron 15 7000 Series 7559 - i7 6700HQ - 16Mb RAM - 128Gb SSD 1Tb HD

Nvidia GEFORCE GTX 960M 4Gb GDDR5 RAM - 4K Touch Screen

___

Asus N56V i7 3630QM 2.40GHz; 8Mb RAM; 1Tb HD; 64 bit.

Nvidia GEFORCE GT 650M 2Gb: 1920 x 1080

2nd Monitor: Asus ProArt  24": 1920 x 1200

------

Mac Pro (Mid 2010) : 2.8 GHz Quad-Core Intel Xeon : 16 GB 800 MHz DDR3 RAM

ATI Radeon HD 5770 1024 MB : Asus ProArt  24": 1920 x 1200

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