robert27 Posted January 17, 2019 Posted January 17, 2019 Hi there , i got my Affinity photo and designer over a year ,after update on my mac 8 months ago my affinity keep crashing and not working properly , been trying ctrl and clear command but is not working still the same problem . been trying to keep working but this software is so slow that i am thinking to give up , any one can advise please many thanks in advance Quote
Dan C Posted January 18, 2019 Posted January 18, 2019 Hi robert27 Welcome to the forums! So that we are able to investigate bugs thoroughly could you please follow this advice: Are you using the latest version? (here's how to check) Can you reproduce it? (if you cannot then we may struggle to also, making it even harder to fix) Does it happen for a new document? If not do you have a document you can share that shows the problem? If you cannot provide a sample document then please give an accurate description of the problem for example it should include some the following: What is the specs of your machine? What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? What happened for you (and what you expected to happen) Provide a recipe for creating the problem (step-by-step what you did). Screenshots (very handy) or a screen capture/video. Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. Quote
robert27 Posted January 20, 2019 Author Posted January 20, 2019 hi , sorry for late replay my computer is mac 10.14.1 early 2015 2.7ghz i5 mac os mojave a.photo 1.6.7 not sure what do you mean if i can reproduce problem is : when i do clear with ctrl clear user date the program working perfectly but only for let say for any 10 commands dose any thing and then ti start problem again :slowing down if i want to brush it will but after some time its like freeze for a minute and it works of sec and freeze agin .if i want to cut object from foto it dose again the same thing then i close affinity and start again with ctrl option and i do clear three first options from the list its back working but for short time lets say 10 commands and the problem back again kind regards robert Quote
Dan C Posted January 22, 2019 Posted January 22, 2019 No worries Could you please provide a screen recording of your workflow that's causing this slowness in the software? Please also have your activity monitor visible in the recording for me and upload it to the link below. https://www.dropbox.com/request/P9U5YC25PMbdT3Q2uV2Z If you're unsure how to record your Mac screen you can find out here - https://support.apple.com/en-gb/HT208721#quicktime Quote
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