Al Neauman Posted January 16, 2019 Share Posted January 16, 2019 A few years ago I purchased the Affinity Photo editing program. Because I use a Mac Book Pro, at the time of purchase I was pressed for space on the hard drive, so I saved the program onto another drive and pretty much forgot about it. I now have a new Mac Book Pro with twice the storage and went to the other drive to download the program information I stored there but am unable to get anything to work/open. Clicking the icon does nothing. Here is my question: What do you need from me to demonstrate I purchased the Affinity Photo program, and can it be resent to me so I may download it to the new computer? Regarding my information to you for verification, I'm not sure I want to put it on this site. So is there an email I can use to send directly to you for verification? Thank you in advance.. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 16, 2019 Share Posted January 16, 2019 Welcome to the Affinity forums. At that time, I believe you would have purchased from the Mac App Store, and Serif would have no record of your purchase. All you should need to do is sign in to the App Store using the same identity you originally used, and it should be installable from there on your new machine. Alfred 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Iin Wibisono Posted January 21, 2019 Share Posted January 21, 2019 Hello... I purchase my Affinity Designer and Affinity Photo online from Apple Store while I was in the US. Now I moved back to my country and I have no longger access to US Apple Store. How can I continue updating my software? Thanks. Quote Link to comment Share on other sites More sharing options...
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