Jto Posted January 13, 2019 Share Posted January 13, 2019 It's been two days since I requested a refund. I bought it to try it out but I didn't like it so I'm returning it. I sent out an email to affinityreturns@serif.com but never got a response if I would be getting a refund or not Just want to know when I should get an email back saying that I can get a refund Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 13, 2019 Share Posted January 13, 2019 Welcome to the Affinity forums, Jto. It sounds like you sent your email sometime on Friday? If so, they've had at most 1 business day, and possibly less than that depending on when you sent it and what timezone you're in. A couple more comments: Serif can only provide a refund if you purchased directly from them. If, instead, you purchased from the Windows Store, or the Apple Store, or iTunes, you will need to contact them to arrange a refund. The Serif applications for Windows and MacOS have a 10-day free trial that you could have downloaded and tried, rather than purchasing. Many applications do that, so it's a good idea to look for a free trial option before buying, in the future. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 13, 2019 Staff Share Posted January 13, 2019 Sounds like we lost the appropriate autoreply when we came back from the Christmas closure. @Jto You have emailed the correct department. Someone from that team we be in touch very shortly next week Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Jto Posted January 14, 2019 Author Share Posted January 14, 2019 11 hours ago, walt.farrell said: Welcome to the Affinity forums, Jto. It sounds like you sent your email sometime on Friday? If so, they've had at most 1 business day, and possibly less than that depending on when you sent it and what timezone you're in. A couple more comments: Serif can only provide a refund if you purchased directly from them. If, instead, you purchased from the Windows Store, or the Apple Store, or iTunes, you will need to contact them to arrange a refund. The Serif applications for Windows and MacOS have a 10-day free trial that you could have downloaded and tried, rather than purchasing. Many applications do that, so it's a good idea to look for a free trial option before buying, in the future. Thanks walt.farrell for the info Quote Link to comment Share on other sites More sharing options...
Jto Posted January 14, 2019 Author Share Posted January 14, 2019 10 hours ago, Patrick Connor said: Sounds like we lost the appropriate autoreply when we came back from the Christmas closure. @Jto You have emailed the correct department. Someone from that team we be in touch very shortly next week Thanks Patrick Connor glad to hear Quote Link to comment Share on other sites More sharing options...
Steps Posted January 14, 2019 Share Posted January 14, 2019 @Jto Refunds seem not to be problematic. You don't have to worry. I requested a refund on 2019-01-05, a saturday, and got my money back on 2019-01-08. So it took just two business days. Quote Windows 10 Pro x64 (1903). Intel Core i7-9700K @ 3.60GHz, 32 GB memory, NVidia RTX 2080 Affinity Photo 1.7.2.471, Affinity Designer 1.7.2.471, Affinity Publisher 1.7.2.471 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 14, 2019 Staff Share Posted January 14, 2019 I found we still had a "Christmas backlog" autoreply active (my bad) ... We now have a better auto-reply to AffinityReturns@serif.com, with the team opening hours more explicit. @Jto I see you have now received a response to your ticket. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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