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Yair

Cannot find my product key.

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Hi,

I purchased Affinity Photo last month and I cannot find how I received my Product Key. Is there a way to retrieve it.

One more question. I installed Affinity on my laptop. Can I use the same product key for my home desktop or do I need to purchase another license.

Please let me know,

Thanks,

Yair

 

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Welcome to the Serif Affinity forums :)

Assuming you bought from us, if you sign into your account at this link you will be able to find your product key under the 'downloads and product keys' section. If you bought from Apple or Microsoft you will not have a key as the installation will be validated via their respective stores, and can be reinstalled there.

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You can install the Windows version on as many PCs as you personally control using the same product key. Likewise the Mac version can be installed on as many Macs as you control.
 

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Hi. 

I brought multiple publisher licenses and installed them on machines, but I did not keep track of who received what product key. Is there a way to check who received what product key? 

Thank you

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Each product key is tied to the licensee’s email address.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows 1.9.0 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.9.0 • Designer for iPad 1.9.0 • iPadOS 14.4 (iPad Air 2)

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37 minutes ago, Clayton King said:

I have exactly the same issue. I purchased three licenses for three people, but don't know which is which.

I'm not sure it matters. It won't be used again.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.0.932 and 1.9.1.979 Beta   / Affinity Designer 1.9.0.932 and 1.9.1.971 Beta  / Affinity Publisher 1.9.0.932 and 1.9.1.967 Beta

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@Lema21

What do you see in the area immediately below the section you have screenshot?  On my account I see the following (with email address and key blurred out, for obvious reasons, I hope!):

ScreenShot00791.jpg.e0fd1720913f24d9592a23930395dac6.jpg

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

iPad Pro (11") running Affinity Photo and Designer (iOS 14.4)

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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I purchased Affinity sometime in 2017, as I recall. I cannot find a registration number, license information, license key, etc.  I have hardly used Affinity, it has resided on my Mac all of this time as I was attempting to learn and use Photoshop since that is what most members of my 200+ camera club use for photo editing. However, I have given-up on Photoshop and want to give Affinity another try since I already own a copy and it seems to be more intuitive from the few edits I have done in Affinity. I'd like to know what I need to do to get updates to my version of Affinity. My version of Affinity is EULA Third Party Licenses 1.8.4.

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6 hours ago, Poj Chick said:

I purchased Affinity sometime in 2017, as I recall. I cannot find a registration number, license information, license key, etc.  I have hardly used Affinity, it has resided on my Mac all of this time as I was attempting to learn and use Photoshop since that is what most members of my 200+ camera club use for photo editing. However, I have given-up on Photoshop and want to give Affinity another try since I already own a copy and it seems to be more intuitive from the few edits I have done in Affinity. I'd like to know what I need to do to get updates to my version of Affinity. My version of Affinity is EULA Third Party Licenses 1.8.4.

Welcome to the Serif Affinity forums.

If you purchased in 2017 then I think you probably purchased via the Mac App Store, and you would look there for updates. You would not have a license key, as those are used only for purchases directly from Serif.

Note: if you're at 1.8.4 you are up-to-date, as that's the latest Affinity release for Mac.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.0.932 and 1.9.1.979 Beta   / Affinity Designer 1.9.0.932 and 1.9.1.971 Beta  / Affinity Publisher 1.9.0.932 and 1.9.1.967 Beta

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do you have to get a product key for affinity photos? I just recently got it and now my free trial is running out and I'm wondering what that will change if I get a product key or if I don't. If I should get a key, how much will it be?

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Welcome to the Serif Affinity Forums, Nettie. :)

42 minutes ago, nettie said:

do you have to get a product key for affinity photos? I just recently got it and now my free trial is running out and I'm wondering what that will change if I get a product key or if I don't. If I should get a key, how much will it be?

If you purchase your copy of Affinity Photo from the Mac App Store (for macOS) or the Microsoft Store (for Windows) your purchase is tied to your store account and there is therefore no need for a product key. If you purchase through Serif’s own Affinity Store you will be provided with a product key which is tied to the email address that you use at the time of purchase.

The current US dollar price for Affinity Photo is $49.99.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows 1.9.0 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.9.0 • Designer for iPad 1.9.0 • iPadOS 14.4 (iPad Air 2)

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1 hour ago, nettie said:

and I'm wondering what that will change if I get a product key or if I don't.

If you purchase from Serif you will simply provide your product key the first time after that that you start the program, and it will continue to operate just as it has been (except you won't get a prompt for the product key any more).

If you purchase from the Mac App Store or the Microsoft Store then (as Alfred mentioned) you won't get a product key. When you make the purchase a new copy of the program will be installed, and you'll run that copy rather than running the trial version you have now.

The operational capabilities of the application will be largely the same no matter where you purchase, but there are some functions that may work better if you buy directly from Serif, because when you purchase from Apple or Microsoft they apply some restrictions to the application ("sanboxing") that can limit some of the capabilities.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.0.932 and 1.9.1.979 Beta   / Affinity Designer 1.9.0.932 and 1.9.1.971 Beta  / Affinity Publisher 1.9.0.932 and 1.9.1.967 Beta

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I downloaded Affinity Photo direct from Serif for the free trial, but have received no product key so can't activate. I have previously purchased Publisher, which works great and I can see my product key on my account for that. On Photo there's just an order number that doesn't work in its place. Nothing has been emailed to me either! Any advice would be grateful received :)

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30 minutes ago, Corryn said:

I downloaded Affinity Photo direct from Serif for the free trial, but have received no product key so can't activate.

Have you actually purchased Affinity Photo, or are you just wanting to use the 10 day free trial? If the latter, you don't need a Product Key. When you run it you should get a choice of continuing the free trial or of purchasing a product key.

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31 minutes ago, Corryn said:

Not purchased it, just want free trial first (possibly making the move from Abode). Not getting that option to continue without product key.

Can you provide a screenshot of what you see?

Have you had the trial installed previously?


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.0.932 and 1.9.1.979 Beta   / Affinity Designer 1.9.0.932 and 1.9.1.971 Beta  / Affinity Publisher 1.9.0.932 and 1.9.1.967 Beta

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Hi,

So I *think* I have been successful in purchasing Designer (a few days ago), but now I am not so sure because in reading this forum it seems like I should have received a product key, but I didn't, just an "Open" button (screenshot below).

I have been working on a print ad design which I would very much like to get out soon. I purchased Designer a few days ago but after I installed and launched it brought up the files I'd already been working on (good) but apparently I'm still in the trial version.

I tried looking on forums and they say I need to un-install the trial version in order to bring up the paid version - but I'm afraid of losing my work, and I can't figure out how to do a backup - maybe I can't, going off the trial version?

Please help!

Screen Shot 2020-11-23 at 12.26.44.png

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18 minutes ago, StiffStef said:

Hi,

So I *think* I have been successful in purchasing Designer (a few days ago), but now I am not so sure because in reading this forum it seems like I should have received a product key, but I didn't, just an "Open" button (screenshot below).

I have been working on a print ad design which I would very much like to get out soon. I purchased Designer a few days ago but after I installed and launched it brought up the files I'd already been working on (good) but apparently I'm still in the trial version.

I tried looking on forums and they say I need to un-install the trial version in order to bring up the paid version - but I'm afraid of losing my work, and I can't figure out how to do a backup - maybe I can't, going off the trial version?

Please help!

Screen Shot 2020-11-23 at 12.26.44.png

Please see your other thread/post...

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