dondiego Posted January 8, 2019 Share Posted January 8, 2019 Hi, I bought Affinity Photo in the Apple Store, but when I try to download it clicking on the cloud with the arrow, it start to looping and nothing happens! Please help me. thank you Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted January 9, 2019 Staff Share Posted January 9, 2019 Hi Dondiego, Welcome to the forums We don't have any control over the Mac App Store I'm afraid. I would contact the Apple Mac App Store Support Team with this issue they should be able to help you further. Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Ari Safari Posted January 16, 2019 Share Posted January 16, 2019 Hi Affinity, i have same problem but in microsoft store.. can you help me.. thank you so much. regards Ari Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted January 16, 2019 Share Posted January 16, 2019 @Ari Safari Welcome to the Affinity forums. Since you bought the app from the Microsoft store the answer is essentially the same as that given to @dondiego You will need to contact support at the Microsoft/Windows store to ask for their help. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Ari Safari Posted January 16, 2019 Share Posted January 16, 2019 Noted Jeff.. My problem fixed. I just need to connect to MS Store using high speed connection.. Thanks By the way.. Regards.. Ari Quote Link to comment Share on other sites More sharing options...
dondiego Posted January 16, 2019 Author Share Posted January 16, 2019 Hi, also my problem has been fixed. Thanks. Regards Quote Link to comment Share on other sites More sharing options...
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