Ingwe DK Posted January 6, 2019 Share Posted January 6, 2019 Why to bother posting bugs if the support team don't even reply? The worst 80 dlls I spent on Designer and Photo... Quote Link to comment Share on other sites More sharing options...
Move Along People Posted January 6, 2019 Share Posted January 6, 2019 - SrPx 1 Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
walt.farrell Posted January 6, 2019 Share Posted January 6, 2019 All except your first two posts have been made on what is the weekend for Serif (who are located in the UK, primarily). The first two are somewhat unfortunately timed, as they occurred shortly after Serif returned to work after a company Christmas break that ended on January 2, so they're probably still catching up. AiDon 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
catlover Posted January 7, 2019 Share Posted January 7, 2019 Just before Christmas there was a notice on the Homepage of the Forum that the devs were off during the holidays for a little R&R. (A well-deserved rest IMO...) The notice also apologized for any delay in answerering questions posted during that period, > Back after New Year' day after which they would do their very best to catch up ASAP. My questions have always been answered promply, either by the Devs themselves, or by knowledgable Moderators or members of the Forum. I've never, ever, seen such a costumer-oriented software company as Serif , for as long I've been using a computer, which is a longgg time. Having said that, A little understanding seems to be in order. Quote Link to comment Share on other sites More sharing options...
R C-R Posted January 7, 2019 Share Posted January 7, 2019 4 hours ago, catlover said: I've never, ever, seen such a costumer-oriented software company as Serif ... As a Mac user I have no experience with Serif's customer support for anything other than the Affinity products, but for them I could not ask for anything better. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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