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Thumbnails in open dialogue missing (Win10/AD)


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On a Win10 system of a friend the thumbnails were blank only in the open dialogue windows. 

Done:
* Purge Thumbnail Cache
* Install SageThumbs
so far no change

Then: 
* The last Win10 function update had not been installed, so I had her do that. 
done that, the thumbnails appeared in all open dialogue windows except in AD

It seems, that thumbnails are still only generated when the folder ist opened in explorer directly, but in all apps except Affinity after that they are shown in the open dialogue. 

Any ideas? 

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This may be too obvious but have you checked the view settings in the Open dialog to make sure that icons are requested?

explorer-view-settings.png.ee7170ef16d18fa3a1bcc2d36f6b9cb1.png

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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It is set to "large" and shows large blank "pages" with the filenames beneath instead of the thumbs. SVG also has thumbnails in explorer. 

image.png.98362a9fb358a3844e449acb7bbae1f4.png

But it seems to work now, or for now, she says. I am not sure what is going on there ;)

Will come back to you if anything changes again... 

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10 minutes ago, voom said:

Very strange. It seems to work one time, the other time it does not. Without any changes to the system in between. 

Is she looking at different folders? Each folder has its own viewing options, and perhaps some are set to display icons (thumbnails) and some aren't.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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